Specialist Process Excellence

1 week ago

Singapore STANDARD CHARTERED BANK Full time
Roles & Responsibilities

JOB SUMMARY

  • The role holder will partner with S&T stakeholders to develop business process documentation in ARIS which accurately reflects current and to-be processes.
  • Review process documentation ensuring the approach to process modelling is consistent across the S&T Process Universe process models and align to the S&T process design principles and conventions.
  • Provide challenge and design to ensure decisions made support good process design outputs.

RESPONSIBILITIES

  • Represent good process design principles in programme activities, design sessions and decision making
  • Provide clear guidance to programme stakeholders around good process design and how to apply process design principles to design work
  • Be familiar with the contents of the S&T Process Universe and the details of the process documentation (ARIS process maps).
  • Provide thought leadership and coaching to the Process Modelling team to ensure ARIS process maps reflect current processes in a clear and connected manner and allows stakeholders to easily understand the business objectives and desired outcomes of the process and customer journey.
  • Work with colleagues to ensure quality of process documentations meets the S&T process modelling standards and conventions to improve the ways of working as needed.
  • Develop productive working relationships with S&T colleagues, GPOs and Stakeholders
  • Work with Operational Risk to identify and maintain oversight of mitigating action plans for risks within process design.
  • Ensure there are clear roles and responsibilities in place for process owners.
  • Highlight significant risks or issues to HR S&T Process Excellence and work with stakeholders to remediate.

SKILLS AND COMPETENCIES

Our Ideal Candidate

• 5+ years' experience in process design and process management, producing high quality process maps and other associated documents. Expert user of the ARIS10 business process management platform.

• Process and system knowledge: Must have experience designing customer processes for large organisations, enabled by technology. Experience with S&T processes and good technical appreciation and understanding of service management applications would be useful.

• Communication: Strong communication skills – oral, written and presentation with an ability to engage and support a variety of stakeholder levels including management.

• Operations Experience: Experience of managing operations, multitasking and process reengineering within large, complex, rapidly changing and dynamic environments, whilst often under pressure.

• Results Orientated: Outcome focussed with excellent problem-solving abilities whilst exercising good judgement.

• Technical Appreciation: Good technical appreciation and experience of platform management, with at least a solid conceptual understanding of functionality, architecture, performance / production management.

• Strategic: Ability to prioritise issues, seeing the 'big picture' and thinking conceptually, whilst simultaneously having very close attention to detail.

Role Specific Technical Competencies

• Process Improvement and Simplification

• Effective Communication

• Manage Change

• Manage Risk Management and Internal Control

• Manage Conduct

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Coaching
Charter
Process Improvement
Reengineering
Risk Management
Attention to Detail
Process Management
Life Insurance
Mental Health
Banking
Operational Risk
Finance
Wellbeing
Business Process
Manage Change
Business Process Management
Senior Stakeholder Management
Retirement
Oral & Written Communication Skills

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