Hotel Guest Service Officer

6 days ago


Singapore THE SULTAN HOTEL PTE. LTD. Full time
Roles & Responsibilities

Before submitting your resume, kindly take note to include the following information or it will not be considered:

  • Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
  • Relevant experience and references (if available)

The Sultan Hotel

Front Office Guest Service Officer (Full Time)

  • 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)
  • Rotating 8-hour shifts

Responsibilities

  • Registering all hotel guests and maintaining accurate cashier shifts
  • Communicating and assisting hotel guests with all requests and needs
  • Communicating with different departments to service guest requests
  • Ensuring smooth running of front desk operations during shift
  • Ensuring smooth transition between front office shifts
  • Abidance by Standard Operation Procedures (SOPs)
  • Maintaining and improving all aspects of hotel guest relations
  • Maintaining the integrity of the hotel's image

Job Benefits

FULL TIME (upon confirmation)

  • Competitive base salary
  • Monthly meal allowance
  • Profit-sharing scheme eligibility ($100 - $500 per month when in force)
  • Medical allowance
  • Paid Annual Leave from 10 days
  • Friendly and warm work environment

Applicant Requirements

  • An excellent command of the English language is a must
  • Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)
  • Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele
Tell employers what skills you have

Front Office
Microsoft Office
Interpersonal Skills
Guest Relations
Email
Team Player
Customer Service
Google Sheets
Hospitality
Google Docs

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