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Fraud Analyst

4 weeks ago

Singapore DCS CARD CENTRE PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Ensure close monitoring of fraud alerts by our in-house system and Napier (outsourced service provider) in accordance to established SOP/processes & procedures, avoid fraud losses and ensure timely follow-up actions are taken to mitigate losses.
  • Performs Fraud Monitoring, Detection & Investigations with relevant stakeholders e.g. Merchant Acquiring, Settlement Team and assist with the response to customers who has reported the Fraud/Mules/Scam incident.
  • Conduct investigation / reviews into credit card and merchant frauds and financial crime risks in accordance with legal, regulatory, and internal policies.
  • Liaise with internal stakeholders (e.g. Relationship Managers and Business Units) and customers to obtain clarification and corroboration on account / transactions.
  • Where necessary, prepare fraud related evidence for submission to the Authorities or to facilitate FIDREC resolution.
  • Compile and document case review findings and recommendations on appropriate account strategy to mitigate fraud and financial crime risks identified.
  • Responsible for periodic and monthly reporting and dashboard to Senior Management
  • Ensure all investigations are completed within the timeline set out in Fraud Risk Policy & Procedures
  • Act as key liaison for Fraud Point-of-Contacts for all Card Brands and Task Force
  • Work closely with relevant stakeholders (e.g. Compliance, Legal and Fraud Risk Management on institutionalizing strategies of the applicable procedures and policies relating to Fraud and Scam Management
  • Support IT initiatives from a sharing perspective via investigative insights to enhance ongoing anti-fraud monitoring.
  • Regular evaluation and review of existing Fraud rules and ensure efficiency in detection of credit card fraud transactions and online Clicks monitoring rules.
  • Review account / transactions to establish any red flags on fraud and financial crime risks.

Job Requirements


• Degree from a recognized university (preferably Accountancy, Banking, Economics or Law) or relevant professional qualification in financial services or audit.

• At least 3-5 years working experience in card frauds investigations either within the Banking Industry or in law enforcement.

• Strong investigative mindset and attention to details.

• Team player with strong inter-personal and communication skills and ability to network, engage and influence business stakeholders independently.

• Excellent written report and skilled in MS office suites.

• Technical & Regulatory Knowledge relating to Fraud & Scams

• Familiar with relevant Regulatory Acts/Notices/Advisories

• Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigation

• Strong understanding of changing fraud and scams typologies in the financial industry for Consumer Banking

• Candidate with Visa/MasterCard Rules and Regulations including chargeback process

• Independent, versatile and able to perform under pressure

• Proficient in MS Word, Excel, PowerPoint & Fraud systems


Tell employers what skills you have

Dashboard
Investigation
Enforcement
Economics
Strategy
MS Office
Pressure
Attention to Details
Fraud
Banking
Prevention
Evidence
Fraud Risk Management
Financial Services

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