Fraud Analyst
4 weeks ago
RecruitFirst is hiring You will be outsourced to:
Location: North
Working Hours:
5 days’ work week inclusive of weekends + PH
- A shift (morning) – 0800-1630hrs
- B shift (afternoon) – 1430-2300hrs
- C shift (night) – 2300-0900hrs
Duration: 1 year contract
Salary: Up to $3000 per month + completion bonus + shift allowances
Job Description:
- Follow up and analyze abnormal online/mobile banking transactions activity on customers’ account.
- Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.
- Communicate and manage fraud verification on banking activities with customers
- Analyzes high-frequency transaction data and customer’s account activities behavior to identify fraudulent/ high risk transactions.
- Manage customer's expectation and explain to customer on suspected scam activities.
- Assist in statistics collation on the various scams reported to the bank to submit for monthly management reporting.
- Manage customer complain if need.
- Support the Fraud Investigation Team when required.
Requirements:
- Min GCE ‘O’ Levels or Diploma.
- Have the tenacity and drive, exemplified by ability to work well under pressure and meet the demands of the job (high pressure)
- Able to easily adapt to the different system and work processes
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