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Fraud Analyst

1 month ago

Singapore RecruitFirst Pte Ltd Full time

RecruitFirst is hiring You will be outsourced to:

Location: North

Working Hours: 

5 days’ work week inclusive of weekends + PH  

  • A shift (morning) – 0800-1630hrs
  • B shift (afternoon) – 1430-2300hrs
  • C shift (night) – 2300-0900hrs

Duration: 1 year contract 

Salary: Up to $3000 per month + completion bonus + shift allowances

Job Description:

  • Follow up and analyze abnormal online/mobile banking transactions activity on customers’ account. 
  • Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.
  • Communicate and manage fraud verification on banking activities with customers 
  • Analyzes high-frequency transaction data and customer’s account activities behavior to identify fraudulent/ high risk transactions.
  • Manage customer's expectation and explain to customer on suspected scam activities.
  • Assist in statistics collation on the various scams reported to the bank to submit for monthly management reporting.
  • Manage customer complain if need.
  • Support the Fraud Investigation Team when required. 

Requirements:

  • Min GCE ‘O’ Levels or Diploma.
  • Have the tenacity and drive, exemplified by ability to work well under pressure and meet the demands of the job (high pressure)
  • Able to easily adapt to the different system and work processes

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