Customer Service
2 months ago
Job Summary:
Monitors Infra and security, maintains the systems and solves system issues.
Responsibilities
System Monitoring
- 24x7x365 monitoring of security and infrastructure alarms
Incident Management
· Process the incident tickets and provide quality update communication/notifications to the customers.
· Manage the Incident Bridge
Documentation & Processing
- Ensures timely and accurate input of access information into the system
- Processes inbound requests from internal stakeholders and IBX sites
- Dispatches service requests, trouble and alarm tickets
Technical Expertise
- Builds familiarity with BMS systems, and basic data center infrastructure
- Has working knowledge of service management framework and the tools
- Has working knowledge of security and operations best practices
Systems Support & Maintenance
- Processes inbound alerts from essential systems and network elements
- Provides timely response to all related alarms
- Processes site maintenance and outage notifications
Problem Solving
- Ability to identify and resolve, or report, a detected problem
- Escalates trouble cases and emergencies as needed to lead and/or management personnel
Training
- Receives guidance and support from others
Project Management
- Follows instructions on departmental projects
Quality Assurance
- Assists with basic QA and escalates trouble cases to lead and/or management as needed
Qualifications
- Degree in any computer related field
- 3-4 years of relevant work experience
- Customer service oriented
- Able to commit to shift work
EA License No: 11C4879 / Registration ID : R1218583
Apar Technologies Pte Ltd, Singapore
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Microsoft Excel
Service Management
Quality Assurance
Data Center
Monitoring CCTV
Interpersonal Skills
Problem Solving
monitoring
Project Management
Customer Satisfaction
Statistics
Team Player
Customer Service
Bridge
Incident Management
Customer Service Experience
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