AVP, Team Lead, Domestic Digital Payment Channel Ops, Consumer Banking Group Operations, Group Operations

3 weeks ago

Singapore DBS BANK LTD. Full time
Roles & Responsibilities

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

We are seeking a highly motivated and experienced Team Lead to join our dynamic Domestic Payments and Services team. This crucial role will involve leading a team responsible for the seamless operation of various domestic digital payment channels, ensuring efficient transaction processing, and driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills, a deep understanding of domestic payment systems, particularly EFTPOS (NETS), and a passion for operational excellence.

Key Responsibilities

  • Lead and mentor a team responsible for the daily operations of EFTPOS transactions and settlements, bill payment refunds, fund transfers, and PayLah support.
  • Drive process improvements and automation initiatives to enhance team productivity, efficiency, and reduce operational costs.
  • Manage service requests, ensuring adherence to service level agreements (SLAs) and promptly addressing exceptions or issues.
  • Proactively identify and mitigate operational risks, enhancing the resilience of payment processing systems. Address and resolve control gaps.
  • Maintain accurate and up-to-date documentation for all operational processes and procedures.
  • Collaborate effectively with cross-functional teams to ensure seamless integration and support.
  • Contribute to the development and implementation of strategies to enhance the customer experience.

Requirements

  • Bachelor's degree in Banking or a related field with proven experience in domestic payments operations, and a strong understanding of EFTPOS (NETS) systems.
  • Demonstrated ability to manage and motivate a team.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite.

Desired Skills & Experience:

  • Experience in managing a team is highly preferred.
  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).
  • Knowledge of other domestic payment systems.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Tell employers what skills you have

Transaction Processing
Microsoft Office
Operational Excellence
Restaurants
Customer Experience
Process Improvement
Administrative Work
Interpersonal Skills
Inventory
Business Acumen
Service Level
Team Lead
Banking
Customer Service
Lean Six Sigma

  • AVP, Platform Governance and Project Management, Consumer Banking Group Operations, Technology

    3 weeks ago

    Singapore Acord (association For Cooperative Operations Research And Development) Full time

    Business Function:As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • AVP/VP, Internal Controls Expert, Consumer Banking

    7 days ago

    Singapore DBS Bank Limited Full time

    Job Title: AVP/VP, Internal Controls Expert, Consumer BankingLocation: Singapore or other locations within Asia Pacific regionJob Type: Full-timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our Group Audit team as an AVP/VP, Internal Controls Expert, Consumer Banking. In this role, you will be responsible for conducting...

  • Business Audit Lead, Consumer Banking Group

    7 days ago

    Singapore DBS Bank Limited Full time

    Company OverviewDBS Bank Limited is a leading financial services group in Asia, with a presence in 17 markets. The bank's vision is to be the Asian bank of choice.Job DescriptionThis role involves conducting reviews of consumer banking business processes to ensure that internal controls are adequate and effective. The successful candidate will work closely...

  • Audit Manager, Group Audit, DBS Bank

    7 days ago

    Singapore DBS Bank Limited Full time

    Job SummaryDBS Bank Limited is seeking a highly skilled and experienced professional to join our Group Audit team as an AVP/VP, Internal Controls Expert, Consumer Banking. In this role, you will be responsible for conducting reviews of consumer banking business processes to ensure that internal controls are adequate and effective.Key ResponsibilitiesConduct...

  • AVP, Team Lead, Secured Loan Operations, Consumer Banking, Group Operations

    2 days ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Analyst, Account Services, Wealth Management Operations, Consumer Banking, Group Operations

    2 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Operations Team Lead

    7 days ago

    Singapore DFI Retail Group Full time

    About DFI Retail GroupDFI Retail Group operates one of the largest networks of retail outlets in Asia, offering an extensive range of products through various channels. With a strong focus on delivering quality and value to consumers, the company has built a reputation as a leading retailer in the region.The RoleThis Operations Executive position plays a...

  • AVP, Regional Digital, Platform and Strategy Lead, Consumer Banking Group

    2 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and...

  • VP, Regional CBGO Risk

    3 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to...

  • Senior Risk Management Specialist, DBS Bank Limited

    7 days ago

    Singapore DBS Bank Limited Full time

    About UsDBS Bank Limited is a leading financial services group in Asia, with a presence in 17 markets. Our mission is to build lasting relationships with our customers and help them achieve their financial goals.Job SummaryWe are seeking an experienced professional to join our Group Audit team as an AVP/VP, Internal Controls Expert, Consumer Banking. In this...

  • Digital Payment Operations Specialist

    7 days ago

    Singapore FOMO PAY PTE LTD Full time

    About FOMO Pay Pte Ltd: A Major Player in Digital PaymentsFOMO Pay Pte Ltd is a leading payment institution licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.We are a one-stop digital payment solution provider,...

  • Analyst, Cash Operations Investigation Specialist, Institutional Banking Group Operations

    3 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to...

  • VP, Team Lead

    5 days ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Associate, Interest Rate Swap Team, Treasury

    2 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Payment Operations Executive

    3 weeks ago

    Singapore FOMO PAY PTE. LTD. Full time

    Roles & ResponsibilitiesAbout FOMO PayFounded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and...

  • Senior Associate, Digital Transformation

    2 weeks ago

    Singapore DBS BANK LTD. Full time

    Roles & ResponsibilitiesBusiness FunctionGroup Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage most the Bank's operational processes and inspire to delight our business...

  • Payment Operations Executive

    3 weeks ago

    Singapore FOMO PAY PTE. LTD. Full time

    Roles & ResponsibilitiesAbout FOMO PayFounded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and...

  • Domestic Operations

    4 days ago

    Singapore EHPLABS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesDomestic Operations & Logistics Specialist (South East Asia) Location: Singapore Full-Time | Competitive Salary | Growth OpportunitiesJoin EHPlabs – A Global Leader in Fitness & Sports NutritionWe are seeking an experienced Domestic Operations & Logistics Specialist with expertise in moving products across SEA from manufacturing...

  • AVP/Senior Associate, Reconciliation Operations

    3 days ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Head of Operations

    3 weeks ago

    Singapore LIQUID GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesWho is Liquid Group?Liquid Group is a Major Payment Institution licensed in Singapore, specializing in cross border payment services for consumers and corporates based across Asia.Liquid Group empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world. We...