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Manager, Client Management

1 month ago

Singapore DKSH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

This is an opportunity to be in the exclusive Client Servicing (and below the line marketing) side of the Consumer Goods segment for DKSH. The wide variety of brands will be a great introduction for candidates seeking to enter the Fast Moving Consumer Goods (FMCG) sector.


Responsibilities

  • Assist to manage a customer management business process which ensures effective communication and liaison between Sales, Marketing and other departments in order to optimize key business opportunities.
  • Analyse both internal and external sales (Sell-in, Sell Through and AC Nielsen retail data) to identify distribution gaps, threats and opportunities for the channels / retailers in your assigned portfolio.
  • Develop, plan and execute channel strategies and trade promotions for the key accounts and trade channel to achieve sales objectives. Ensure these strategies are in tandem with the positioning and potential of the accounts / channels.
  • Monitor competitive activities and submit monthly report to track frequency and types of promotions taking place in the various trade sectors, documenting such activities for analysis, reporting and future referencing purposes
  • Work with Demand Planner to monitor and improve accuracy of category sales forecast by channel & chain, in accordance to the monthly forecast schedule.
  • Identify sales gaps and work with the respective Key Account Executive / Manager to propose close gap measures.
  • Take initiative to discuss and develop plans to assist Brand Manager and Key Account Manager to maximize the category potential in each of the retail account.
  • Identify customers who do not meet the Company’s guidelines and recommend action to improve level of requirements.
  • Monitor and evaluate the effectiveness of trade promotions and in-store promotions to determine whether these meet the Company’ objectives, and make recommendations for future promotions.
  • Interact with Sales & Marketing regarding deadlines / lead time required for promotions, pack / price changes, new products, POSM and others in order to ensure on-time and effective implementation.
  • Monitor and implement price surveys on selected competitive brands to track and graph trends over periods of time, for purposes of recommending for pricing strategies based on information received.
  • Consolidate internal price control program for your assigned product categories, and administering pricing alignment between Key accounts.
  • To support new product launches via new distribution tracking, planograms, in-store visibility drive and timely roll-out in the trade.
  • Any other duties assigned by the Management.

Marketing

  • Develop and execute A&P / trade promotion activities that are aligned with the brand strategy and budget. This includes managing and utilizing the funds allocated.
  • Manage order forecast accuracy and ensure inventory management objectives are met. Includes driving efficiencies in market hygiene and obsolescence.
  • Work closely with the key account / sales team to ensure sound planning and implementation of key promotional activities at the retail stores.
  • Prepare monthly reports and participate in business reviews with clients
  • Monitor market activities, analyse trends and recommend marketing activities to help client achieve growth / sales growth
  • Liaise with various vendors on promotional materials deliveries / POSM
  • Prepare product training materials and attend to product related enquiries

Requirements

  • At least 3 year of marketing/product management experience in FMCG
  • Possess strong analytical and problem solving skills
  • Competent in Microsoft Office applications (PPT, Excel)

Tell employers what skills you have

Negotiation
CRM
Account Management
Microsoft Office
Rollout
FMCG
Channel
Strategy
Planner
Inventory Management
Planning and Implementation
Customer Management
Trade Promotions
Business Process
Pricing
Service Delivery
Surveys

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