Client Manager
1 month ago
What can you expect?
This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional broking team based in Singapore. This role will offer the successful candidate fantastic exposure within a dynamic team and across Marsh McLennan, which in turn offers great opportunities for career development. You will also get access to colleague resource groups across the globe providing engagement, mentorship and development opportunities, to help you build a sense of connection and community throughout your career.
We will count on you to:
- Serve as first point of contact for day-to-day communication on numerous and/or complex accounts, following up on correspondences and managing high-quality and timely communications.
- Develop and communicate an understanding of client businesses by conducting client research, analysing industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
- Support colleagues by managing day-to-day aspects of designated accounts including billing transactional work, generating and coordinating timelines, liaising between senior colleagues and clients, and generally representing the business to ensure compliance and client satisfaction.
- Manage account concerns and address issues in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
- Collect insights and information on client satisfaction and report results to senior colleagues offering context and suggestions on how best to ensure account satisfaction and retention.
- Begin to build professional relationships with counterparts at client organizations.
- Have a good understanding of the company's service offerings and market trends to enhance work performance, enrich client interactions and develop sales capabilities.
What you need to have:
- Bachelor's degree or diploma with 2 to 3 years of experience within insurance industry.
- Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.
What makes you stand out?
- Strong negotiation, presentation and problem solving skills.
- Highly motivated, team player with good interpersonal skills.
- Ability to navigate swiftly in a fast paced environment.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
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