Client Manager

Company: Mercer

Description:

Mercer has an exciting opportunity for a suitably experienced and qualified candidate to bring their expertise, insight, and experience to a senior level role within a key area of the organization. The role will be based in Singapore.

Global Client Manager

What can you expect?

Reporting to the Multinational Consulting Group Leader, the primary focus of this Client Manager is to work with other regional Client Managers, located outside of Asia, to identify and execute on opportunities within the Asia region to drive profitable revenue growth through sales while ensuring service excellence and client retention. Client Managers bring the best of Mercer as solution architects to establish solutions that reflect a clear understanding of client needs and priorities. The Client Manager is the value creator and trusted advisor for both clients and internal teams. Client Managers must be expert strategists, relying on a broad depth of content knowledge coupled with excellent facilitation skills and the ability to build trusting relationships.

The role requires a senior executive with strong, visible and reputable leadership in the firm with the ability to win new business. The Client Manager must be an expert strategist, relying on a broad depth of content knowledge coupled with excellent facilitation skills and the ability to build trusting relationships, both internally and externally. The Client Manager is a strong individual contributor, influencer and thought leader within the company, recommending and executing strategies and plans that have a direct impact on how the business performs.

We will count on you to:

Be a client expert Business \xe2\x80\x93 provide in-depth knowledge of industry, macro-environmental drivers (seismic shifts), competitive landscape, growth/business strategy, products/services, competitors, financials, KPIs Relationships \xe2\x80\x93 develop, maintain and grow executive leadership, business leadership, HR community, other key buyer relationships Workforce strategy \xe2\x80\x93 possess broad knowledge of the future of jobs, multigenerational workforce trends, org design, workforce design and architecture, and total rewards strategies Be a Company expert Capabilities \xe2\x80\x93 develop comprehensive knowledge of business strategy and structure, Line of Business capabilities, solutions and companies (Mercer and broader Marsh McLennan businesses) \xe2\x80\x93 to enhance ability to align with client needs Network \xe2\x80\x93 develop and maintain strong, broad and global network of consultants to support selling and delivering client solutions Competitors \xe2\x80\x93 have a comprehensive understanding of the competitor field and their capabilities to highlight the Mercer/Marsh McLennan differentiation Provide sales expertise (revenue driver view) Network developer \xe2\x80\x93 able to establish internal and external networks and channels to key buyers Disciplined \xe2\x80\x93 develops and maintains process rigor on developing leads, follow up, tracking activities and driving teams Expert negotiator \xe2\x80\x93 achieve suitable terms for services provided that reflect cost and value delivered. Willing to push for favorable outcomes Broad solutions knowledge and connector (content knowledge view) Problem solver \xe2\x80\x93 assess all situational facts, develop range of solutions across broad array of outcomes leveraging above expert views (Client, Mercer, Sales) Simplify complexity \xe2\x80\x93 reduce the highly complex into the simple and understandable; prioritize key issues/challenges in order to focus on those things that matter Creative \xe2\x80\x93 connect and support solution creation to unique problems and challenges Own the Business (business operations view) Central Accountability \xe2\x80\x93 establish appropriate teams, client pursuit strategies, investments, risk strategies to grow profitable client revenue Financials \xe2\x80\x93 detailed knowledge of all client and business level financial metrics; primary financial management and accountability of client\xe2\x80\x99s financial performance Client satisfaction \xe2\x80\x93 ensure quality standards, resolve business, financial, or operational issues Leadership \xe2\x80\x93 lead teams and drive high performance Decision making \xe2\x80\x93 facilitate discussion and dialogue with key stakeholders, obtain and assess all relevant information, able and willing to make hard decisions Drive others\xe2\x80\x99 success ahead of own success (mentor view) Mentor \xe2\x80\x93 develop colleagues\xe2\x80\x99 knowledge and skills of all individuals on their client teams Coach \xe2\x80\x93 enable others on the team to succeed and play a lead role while standing in background What you need to have: More than 15 years professional services and client industry experience, with a record of driving retention and growth directly with clients at the senior executive level Influencing and Persuading skills with the ability to drive activities and growth across various areas of the organization. Deep understanding of Mercer\xe2\x80\x99s global solutions and client business climate, global mindset and cultural sensitivity as well as global governance skills, able to maintain oversight of large, multi-disciplinary and multi-geographic teams Dedication to quality in all aspects of your work performance and client services, with a passion for excellence Solution focused approach and attitude Excellent interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders Outstanding communication style; able to effectively associate with various audiences, adapting your approach as appropriate. Sound listening and comprehensive skills a must. Commitment to professionalism and providing high-level client service to exceed client expectations Ability to work independently with limited supervision and manage a fast-paced workload What makes you stand out? Strategic Leadership - Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome. Client Management - Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business. This will require a deep understanding of the market and client behaviors Results Focused - Expertise in delivering quality and consistently strong results Proactive and Action Oriented - Demonstrate initiative in pursuing growth opportunities. Possess a bias for action and driven to achieve results Communication and Influence - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills. Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. A track record of innovating in the employee benefits space in Singapore, with tangible examples. Collaboration - Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions. Deep understanding and awareness of the Singapore talent market, with an existing external profile in the employee benefits space. Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probably consequences. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

About Us

Mercer

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including , and , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on and

Marsh McLennan

(NYSE: MMC) is the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people. The Company\xe2\x80\x99s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on and . Marsh McLennan

---