retail operations manager
4 weeks ago
Job Description & Requirements
Key Responsibilities:
- Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
- Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
- Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
- Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
- Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
- Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
- Compliance: Ensure all operations comply with relevant regulations and guidelines.
Requirements:
- At least 4 year of experience in an operations management role, preferably within an educational or enrichment setting.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Outstanding communication and interpersonal skills.
- Passion for arts education and working with children.
- Proficiency in Microsoft Office and Google Docs.
- Ability to think independently and solve problems effectively.
- Open to feedback and committed to continuous improvement.
Management Skills
Leadership
Microsoft Office
Interpersonal Skills
Inventory
Sales Management
Store Management
Operations Management
Marketing
Food Retail
Merchandising
Compliance
Food hygiene
Team Management
Food & Beverage
Customer Service
Staff Management
Scheduling
Food Service
Working with Children
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