Executive, Guest Correspondence

2 weeks ago


Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Responsible of attending to Guest enquiries and feedback received via email, online platforms and on site
  • Supervise a team of guest correspondence coordinators, and ensures consistency, quality and the provision of exemplar customer service via written and verbal manner
  • Conduct tele conversation with Guests where applicable
  • Ensures timely and appropriate responses and provide appropriate compensation where applicable, through proper documentation processes
  • Motivate and drive the correspondence team to exceed expectations
  • Provide coaching, counselling and guidance to team members in daily operations, ensuring compliance to departmental standards
  • Perform various administrative duties and daily paperwork
  • Ensure reports required are generated dutifully
  • Ensure the efficient and effective management of the Lost & Found matters
  • Work closely with cross departmental to achieve resolution for Guest feedback
  • Work closely with the Area Manger and management team on monitoring and evaluating workflow processes and identify areas for improvement
  • Assist management team in other duties assigned from time to time

Job Requirements:

  • Diploma/Degree in Tourism or any other relevant discipline
  • Service oriented with strong leadership skills, able to communicate effectively in English and a second language (preferably Mandarin)
  • At least 3 years of relevant experience
  • Complete fluency in English and excellent writing skills
  • Familiar with Microsoft Office applications (e.g. Word, Excel, Powerpoint)

(Should the candidate be lacking in experience but has good qualities, we may offer a junior role with starting salary of $2,900/month instead)


Tell employers what skills you have

Microsoft Office
Analytical Skills
Written Communication
Excellent Written Communication Skills
Excel
Customer Satisfaction
Customer Service
Writing Skills
Able To Work Independently
Hospitality

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