Sales Operation and Order Management Specialist
2 days ago
Company Location: Yishun
Contract Period: 6 months to cover for maternity
Job duties:
- Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
- Provide support to account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Provide support in business projects related to process improvement, customer experience, etc.
- Performing on miscellaneous duties and projects as assigned.
Qualifications
- Minimum 2 years of relevant work experience in support customer service operations, order to cash and sales order management.
- Excellent communication skills, both written and verbal in English.
- Proficiency in MS Office -- Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system is preferred but not mandatory
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Excellent phone skills with capability to handle high call volumes.
- Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- Ability to work extended shift on when necessary, especially on the last few business days of the month.
Tell employers what skills you have
Excellent Communication Skills
Account Management
Microsoft Excel
3PL
Customer Service Operations
Customer Experience
Process Improvement
ERP
Invoicing
Data Entry
MS Office
Inventory Management
SAP
Attention to Details
Supply Chain Management
Administrative Support
Team Player
Proactive Communication
Maternity
Shipping
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