Sales Order Operations Specialist

24 hours ago


Singapore SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD Full time
Job Summary

SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD is seeking a highly skilled and experienced Customer Service and Sales Order Support Executive to join our team on a temporary basis. The successful candidate will be responsible for providing exceptional customer service and support in sales order operations.

Key Responsibilities
  • Customer Service Operations
    • Provide high-quality customer service by responding to customer inquiries, resolving issues, and providing accurate information.
    • Work closely with internal stakeholders to ensure customer orders are fulfilled in a timely and accurate manner.
  • Sales Order Support
    • Provide support to account management in the quote-to-cash cycle, including generating invoices and coordinating delivery of orders.
    • Coordinate and manage end-to-end order management, including order fulfillment, shipment coordination, and returns.
  • Order Management
    • Ensure orders are aligned with company policies, processes, and legal requirements.
    • Follow up on outstanding orders and communicate proactively with customers.
  • Administrative Support
    • Perform miscellaneous duties and support business projects as assigned.
Requirements
  • Experience
    • Minimum 2 years of relevant work experience in customer service operations, sales order fulfillment, and sales operations.
  • Skills
    • Excellent communication skills, both written and verbal in English.
    • Proficiency in MS Office (Word, Excel, PowerPoint).
    • Knowledge of SAP, CRM, or similar ERP systems is preferred but not mandatory.
  • Personal Qualities
    • Ability to work in a fast-paced, culturally diverse environment.
    • Excellent phone skills with the capability to handle high call volumes.
    • Good team player with a customer-centric mindset.
What We Offer

SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD offers a dynamic and supportive work environment, with opportunities for professional growth and development.



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