Sales Order Operations Specialist
24 hours ago
SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD is seeking a highly skilled and experienced Customer Service and Sales Order Support Executive to join our team on a temporary basis. The successful candidate will be responsible for providing exceptional customer service and support in sales order operations.
Key Responsibilities- Customer Service Operations
- Provide high-quality customer service by responding to customer inquiries, resolving issues, and providing accurate information.
- Work closely with internal stakeholders to ensure customer orders are fulfilled in a timely and accurate manner.
- Sales Order Support
- Provide support to account management in the quote-to-cash cycle, including generating invoices and coordinating delivery of orders.
- Coordinate and manage end-to-end order management, including order fulfillment, shipment coordination, and returns.
- Order Management
- Ensure orders are aligned with company policies, processes, and legal requirements.
- Follow up on outstanding orders and communicate proactively with customers.
- Administrative Support
- Perform miscellaneous duties and support business projects as assigned.
- Experience
- Minimum 2 years of relevant work experience in customer service operations, sales order fulfillment, and sales operations.
- Skills
- Excellent communication skills, both written and verbal in English.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Knowledge of SAP, CRM, or similar ERP systems is preferred but not mandatory.
- Personal Qualities
- Ability to work in a fast-paced, culturally diverse environment.
- Excellent phone skills with the capability to handle high call volumes.
- Good team player with a customer-centric mindset.
SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD offers a dynamic and supportive work environment, with opportunities for professional growth and development.
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