Operator, Command Centre Operations
3 weeks ago
The Command Centre Operator is responsible for real-time monitoring, tracking, and first-level support of events and alerts. This role involves managing incident notifications, coordinating response efforts, and ensuring system health checks to maintain operational stability.
Key Responsibilities:
- Monitor and track events, alerts, and system performance, providing first-level support.
- Supervise and track change and maintenance activities to minimize service disruptions.
- Manage and administer message notification services, sending incident and broadcast notifications to stakeholders.
- Initiate and facilitate conference bridges for incident investigations and migration activities.
- Open, assign, and track incident tickets to closure, ensuring timely resolution.
- Conduct system health checks to maintain operational integrity.
- Perform additional tasks as assigned by the Team Lead.
Qualifications & Experience:
- Minimum three (3) years of IT experience, with at least two (2) years as a Command Centre Operator.
- At least two (2) years of experience in Incident Management.
- ITIL V3 Foundation Certification is required.
To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.
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