Operator, Command Centre Operations

3 weeks ago


Singapore PERCEPT SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

The Command Centre Operator is responsible for real-time monitoring, tracking, and first-level support of events and alerts. This role involves managing incident notifications, coordinating response efforts, and ensuring system health checks to maintain operational stability.

Key Responsibilities:

  • Monitor and track events, alerts, and system performance, providing first-level support.
  • Supervise and track change and maintenance activities to minimize service disruptions.
  • Manage and administer message notification services, sending incident and broadcast notifications to stakeholders.
  • Initiate and facilitate conference bridges for incident investigations and migration activities.
  • Open, assign, and track incident tickets to closure, ensuring timely resolution.
  • Conduct system health checks to maintain operational integrity.
  • Perform additional tasks as assigned by the Team Lead.

Qualifications & Experience:

  • Minimum three (3) years of IT experience, with at least two (2) years as a Command Centre Operator.
  • At least two (2) years of experience in Incident Management.
  • ITIL V3 Foundation Certification is required.

To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

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