Global Account Manager

1 week ago


Singapore DHL EXPRESS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Your Tasks

· Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.

· Drive sales improvement through regionally harmonized processes.

· Establish clear understanding of customer expectations and requirements.

· Lead and manage customer presentations and proposals.

· Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.

· Develop and manage after-sales strategy for each of the designated account customers.

· Provide customer-oriented service at all times relating to specific sales and customer expectation issues.

· Be the first line contact point for all customer related interaction (eg escalation management).

· Contribute to the regional bidding or RFQ process when requested.

· Conduct of business reviews.

· Managing a virtual team.

What You Bring

· Preferably 5 years of account management/development and corporate consultative/solution-based sales experience in a service-related industry.

· Familiarity with the International Express/ Air Transportation industry will be an added advantage.

· Strong teamwork / collaboration skills.

· Excellent communication, presentation, networking and interpersonal skills.

· Prior experience in account management of large enterprise customers.

· Good track record of working with other functional teams.

· Degree in Business or related discipline preferred.


Tell employers what skills you have

Account Management
Customer Relationship
Bidding
Aftersales
Interpersonal Skills
Business Acumen
Escalation Management
Selling
Strategy
B2B
Networking
Transportation
Customer Presentations
Presentation Skills
Customer Satisfaction
Professional Services

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