Senior Executive

Found in: Talent SG 2A C2 - 2 weeks ago


Singapore Search Network Pte. Ltd. Full time
You will manage the operations of our call centre which is a 50-seat call centre handling general and business enquiries, emergency activation and appointment scheduling via multiple channels of communication such as phone, fax and email.You will be involved in resource planning, reviewing processes, staff recruitment and training. You will be responsible for monitoring performance and KPIs as well as Centre's IT projects and other process-improvement projects. You are required to support company's initiatives in service differentiation and business development

.The RequirementsDegree with at least 5-8 years of experience in managing a customer service/call centre of similar sizeFamiliar with IT systems and applications with good understanding of Nortel framework and SAPProcess-driven and customer focusedDynamic and business-orientedRequirementsQualification: DegreeYears Exp: 5Salary range: From: $3,500 To: $4,500

Location: Central, NorthFull Time, PermanentPlease complete the application form

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