Ticketing Manager
2 days ago
Job Highlights:
· Fun external working environment on the beach
· High energy holiday vibe
· Career development opportunities
· Management autonomy
· Rewards creativity and initiative
Company
Mega Adventure operates an aerial adventure park - host to the world famous MegaZip – a 450m flying fox over the jungle and beaches of Sentosa Island – as well as a 15 meter free fall simulator, 36 obstacle high ropes course, climbing nets and bungy assisted trampolines.
Job Role Description
Ticket Sales Management:
· Oversee the sale of tickets through various channels (online, OTA, walk-ins).
· Develop pricing strategies and promotional offers to maximize sales.
Customer Service:
· Handle customer inquiries and feedback.
· Ensure a smooth and efficient ticket purchasing experience for customers.
System Administration:
· Manage and maintain the ticketing software and systems.
· Ensure the security and integrity of ticketing data.
Reporting and Analysis:
· Generate sales reports and analyse data to identify trends and areas for improvement.
· Provide insights to senior management on sales performance and customer preferences.
Staff Management:
· Structure and deliver sales and customer service training programmes, Supervise some 5/6 staff and schedule ticketing personnel.
· Ensure staff are knowledgeable about promotions, events and ticketing procedures.
Financial Management:
· Monitor revenue from ticket sales and ensure accurate financial reporting.
· Manage budgets for ticketing operations.
Compliance and Policies:
· Ensure compliance with legal and organizational policies related to ticket sales.
· Develop and enforce ticketing policies and procedures.
Technology Integration:
· Implement and integrate new technologies to improve ticketing operations.
· Stay updated with the latest trends and advancements in ticketing solutions.
Qualified candidates possess:
- Minimum 3-year ticketing and retail experience
- Intricate understanding of attraction or retail business
- Positive, engaging personality and professional appearance
- Exceptional interpersonal and communication skills
- Flexible and hardworking, with an eye for detail and taking initiative.
- An energy and passion for being on your feet all day talking.
- Good with all nationalities
Budgets
Autonomy
Financial Management
Ticketing
Sales Management
Purchasing
Ticket Sales
System Administration
Technology Integration
Customer Service
Pricing
Financial Reporting
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