Call Centre Trainer

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

Roles & ResponsibilitiesWorking Location: Kallang, Central RegionJob Description:Conduct training for new staff on product knowledge.Perform quality audits on customer transactions such as phone calls, emails, web chats, and data entry.Align, review, and improve internal quality standards and procedures.Provide training for Team Leaders on transaction...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

6 Months - 1 year ContractNovenaUp to 4.5kResponsible for the effective and efficient management of Centre's call centre and customer service areasProvides operational oversight on all aspects of the Centre's operations, including extending support and guidance should the team be activated for 24/7 on-call duties.Lead the review and implementation of work...

Requirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Other adhoc duties where necessary Hardworking, good teamwork & proactive Strong interpersonal & able to...

Roles & Responsibilities Call Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilities Handle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management ...

Roles & Responsibilities Call Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilities Handle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management ...

Roles & ResponsibilitiesCall Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilitiesHandle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a...

Call Centre Exp Office Hour / 5 Days Work Week including WeekendsResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customers in the call centre system Achieve individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Any other...

Call Centre:- Office Hour / 5 Days Work Week (including weekends):CBDResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a positive and helpful approach in interactions with all customers Any other adhoc duties as...

Roles & ResponsibilitiesJob Responsibilities:• Handle phone calls from customers• Make appointment for customers for servicing• Assist with service advisors on call centre matters• General Admin duties• Other duties as and when assigned.Job Requirements:• Experienced as a Receptionist or customer service ground job preferred• Experienced...

CompanySnaphunt Pte LtdDesignationCall Centre AgentDate Listed21 Jul 2023Job TypeEntry Level / Junior Executive Full/PermFree/ProjJob PeriodImmediate Start - Flexible EndProfessionSales / RetailIndustryConsultancyLocation NameSingaporeAllowance / Remuneration$1,800 - 2,300 monthlyCompany ProfileJob Description: Opening within a company with a solid track...

Roles & ResponsibilitiesCall Centre Officer role for Banking Client3 Months Paid Training provided - Attractive Salary package with Allowance upon successful completionWork Location: Changi or Jurong East (Training at Changi only)Work Type: Shift Hours after Training period (Training will be office hours)RequirementCall Centre Experience Able to work under...

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:Operations Management: Oversee the daytoday operations of the airport transfer and limousine services. Develop and implement operational policies, procedures, and standards to ensure efficient and smooth...

We are looking for enthusiastic and meticulous Inbound Call Centre Agents to join our team.As an Inbound Call Centre Agent, you will be responsible for :- answering incoming customer calls, - resolving customer issues and - providing exceptional customer service. We expect you to have:- excellent communication and - problem-solving skills, and - the ability...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- Mon to Fri, 8.15am - 5.45pm- Up to $2300 + PB- MaxwellJob Description: Manage general enquiries of inbound calls and online enquiries Handle any other hotline administrative functionsPeriod: 1 year contract (renewable based on performance and headcount...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- Mon to Fri, 8.15am - 5.45pm- Up to $2300 + PB- MaxwellJob Description: Manage general enquiries of inbound calls and online enquiries Handle any other hotline administrative functionsPeriod: 1 year contract (renewable based on performance and headcount...

About us:At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...