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Customer Care Executive
2 months ago
Job description
Engage and build rapport to gather early feedback and provide support.
Attend to enquiries and work with the technical team to provide a prompt response.
Empathize with customers, and offer clear and relevant advice.
Perform customer feedback survey via tele-calls, emails and WhatsApp regularly.
Keep accurate records of customer interactions, including complaints and resolutions, and update. customer records as necessary.
Provide assistance to customers as required.
Requirements
- Good communication skills, both written and verbal.
- Strong inter-personal communication abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Experience in customer service or a related field is mandatory
- Proficient in MS Office
Tell employers what skills you have
Ability to Multitask
Customer Retention
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Written English
Videography
Customer Information
Customer Care
MS Office
Good Communication Skills
Attention to Detail
Microsoft Word
Customer Service
Online Research