Catering Sales Executive

4 days ago

Singapore PAN PACIFIC HOTELS GROUP LIMITED Full time
Roles & Responsibilities

Position summary statement:

Reporting to the Director of Catering Sales, the Catering Sales Executive will provide administrative support and ensure day-to-day productivity and requirements of the team are achieved. To executing events to achieve revenue goals by upselling revenue generation.

Primary Responsibilities:
Administration

  • To answer telephone calls professionally according to the established standards required.
  • Respond promptly to email and phone enquiries for information and quotes.
  • Data entry tasks for Catering Sales Team – Enquiries received
  • Prepared proposals, agreements and raise complimentary room/vouchers in relation to catering function space bookings.
  • Keeping records of sales target and actual figures and compiling them into reports for Director of Catering.
  • To coordinate with relevant supporting departments for internal functions/trainings and assist with venue blockings.
  • Prepare and distribute Banquet Event Order and change log accordingly to 3 times a day and last minute.
  • Prepare daily events summary report, 14 Days Forecast, daily site inspection via Tablecheck, floor plans via Social tables, table menus and food tags.
  • Processing purchase requisitions for items purchased for each event and ensure purchase requisition raised and are recorded properly for month-end accrual.
  • To stock check and control events operating materials and equipment in office such as collaterals, stationery, printing supplies, etc. are readily available.
  • To assist in daily catering and sales administrative work assigned and any ad hoc requirements from Director of Catering.
  • Fully complies with Opera Cloud (OSEM) systems

Sales & Events Functions

  • To assist to coordinate on events assigned by Director of Catering.
  • Execute and support all catering related activities
  • Gain excellent knowledge of the hotel facilities and services with PPHG and apply that knowledge in selling against competitors.
  • Create excellent client relationship through attention to details; prompt follow up and empathy for customer perceptions and needs whist maintaining professionalism.
  • Assist with site inspections at the hotel level.
  • Conduct telesales activities at the direction of the Director of Catering
  • Established good working relationship with Banquet Operation, Room sales as well as other related Departments.

Others

  • Comprehend and comply to hotel policies and procedure as described in the Associate Handbook and other documents
  • Support and uphold the Hotel's mission, vision and guiding principles
  • Adhere to all established policies and procedures relating to administration of accounts and ultimate booking of business
  • Perform such other duties and responsibilities that may be assigned from time to time by management.
Tell employers what skills you have

Negotiation
Sales
Upselling
Microsoft Excel
Telesales
Administrative Work
Floor Plans
Administration
Selling
Data Entry
Event Planning
Opera
Attention to Details
Administrative Support
Customer Service
Catering
Hospitality

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