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Client Solutions Manager

2 months ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

The Client Solutions Manager (CSM) for Metas Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. CSM manages key relationships, serve as a consultative product expert and a trusted adviser in full funnel marketing strategy, media planning, creative, tech integration, and measurement for top global brands across multiple verticals. This role is responsible for recommending digital marketing solutions for our customers using data and analytics, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires strong consultative sales and analytical skills, a focus on client service and commercial acumen, and the ability to thrive in a dynamic, team-focused environment. You should have a deep passion for Metas advertising solutions and the overall marketing/tech ecosystem. This role is supporting the Asia-Pacific region, working with clients based in Southeast Asia, AU, India and Japan. This role will be located in our office in Singapore

RESPONSIBILITIES

Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients. Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, martech, etc.) Advise clients on media and creative strategy, planning, measurement and optimization of campaigns to deliver against Key Performance Indicators Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you Use data and insights to guide strategy and implementation of Meta solutions against client's marketing objectives Manage internal account operations (revenue delivery, CRM tools, media recommendations, troubleshooting issues, optimization opportunities) Work and collaborate with a diverse group of internal cross-functional teams, managing complex workstreams Drives product improvements internally with XFN partners based upon market trend and emerging needs of clients Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, Meta partners etc.)

MINIMUM QUALIFICATIONS

6 years + experience working directly in marketing, media and/or consulting firms, and demonstrated leadership skills Experience in Metas advertising solutions and other digital advertising platforms. Solid understanding of customer marketing funnel and traditional/online marketing ecosystem Experience in communicating , collaborating and working effectively in a team, with cross-functional teams and with multiple layers within the organization (internally and externally). Experience in managing complex projects and workstreams with minimal direction and a high attention to detail Experience and passion for working with numbers, analysing large datasets and delivering actionable insights Ability to act as a consultant for partners, establishing meaningful relationships and driving clients to action Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships) Effective and creative problem-solving and decision-making skills Consultative selling skills Ability to travel as needed for client and partner meetings

PREFERRED QUALIFICATIONS

MBA in Marketing Advanced Excel skills and experience with data analysis and visualization tools. Experience with relational databases and analysis tools like Tableau, SQL.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible todaybeyond the constraints of screens, the limits of distance, and even the rules of physics.