Omnichannel Project
6 days ago
Key Responsibilities
- Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
- Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
- Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
- Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
- Manage order management team and vendors to maintain E-commerce order management executions including knowledge sharing and coaching.
- Continuously optimize Omnichannel business performance and enhance client experience.
- Manage a team of 2 project coordinators.
Requirements
- Prior working experience in project management or digital / retail operations, or experience in omnichannel projects across diverse markets.
- Deep understanding on e-commerce operations or platform management, including payments, fraud management, logistics and delivery processes.
- Experience with analytics tools (e.g. Power BI, Google Analytics) to derive actionable insights that enhances customer experiences.
- Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
- Analytical and detail oriented with a global view/mindset.
- Excellent communication skills with ability to collaborate with cross-functional teams with different objectives and culture.
- Highly agile with the ability in dealing with ambiguity and stress; able to work within tight deadlines.
- A pronounced can-do attitude, complemented by the capability to multi-task, the ability to prioritize tasks and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
- Knowledge of Salesforce is a plus.
Excellent Communication Skills
Digital
UAT
User Experience
Agile
Vendor Management
Project Management
Order Management
ecommerce site
Power BI
People Management
Ability to Prioritize
Luxury Goods
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