Customer Service Executive

4 weeks ago


Singapore SEARCH INDEX PTE. LTD. Full time
Roles & Responsibilities
  • Letter Of Credit / LC
  • Shipping Documents
  • Trading MNC

Job Scope:

  • Handle order processing
  • Handle emails / calls from customers and suppliers
  • Liaison with shipping lines / freight forwarders and arrange transportation of orders
  • Prepare import/export documentation, as well as overseeing completion of cargo inspection and warehousing when needed
  • Communicate order status with suppliers and customers from schedule of production to estimated time of delivery
  • Data entry of customer order information, product grades, and pricing
  • Ensure appropriate control of customers' payment terms in conformance with company guidelines
  • Manage LC issuance or negotiation as needed
  • Respond to general order inquiries from suppliers, customers, and traders including price, grade, and freight compilation for record keeping or new quotations
  • Provide necessary sales assistance and support information upon traders' request
  • Communicate lead information to Sales Service Manager in the organization
  • Troubleshoot problems encountered in the various stages from order receipt to final billing process, e.g. meeting production, transportation deadlines, solving logistic problems, assisting traders with quality claims, post-sales file research, etc
  • Any ither ad-hoc duties as assigned

Requirements:

  • Possess a Degree / Diploma or Degree holder
  • Possess 3 - 5 years' Customer Service & Shipping experience from Trading / Transportation industry
  • Strong communications & interpersonal skills

Other Information:

  • Company: European Trading MNC
  • Working Day: Mon - Fri / Office Hour (Hybrid Work Arrangement)
  • Salary: Up to $3800/mth + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

  • Reason for leaving each past & current employment
  • Salary drawn for each past & current employment
  • Expected Salary
  • Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Tell employers what skills you have

Shipping Documentation
Sales Support
Purchase Contracts
Interpersonal Skills
Letter of Credit'' process
Letter of credit
MS Office
SAP
export documentation
sales contracts
Team Player
Chemical Industry
Trading business
Customer Service
trade credit
Trading
Shipping
customer service support
Import and Export Documentation Administration
Knowledge of import and export documentation
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