restaurant marketing manager
1 week ago
Restaurant marketing Manager position typically involves overseeing all aspects of restaurant operations, ensuring quality service, maintaining operational standards, managing staff, and contributing to business growth. Below is a general outline of the responsibilities and duties that may be expected for this role:
1. Operational Management:- Oversee the daily operations of the restaurant, ensuring smooth and efficient service.
- Monitor and enforce food safety and cleanliness standards in accordance with local regulations.
- Ensure that all operational procedures and protocols are followed consistently.
- Recruit, train, and manage restaurant staff, including front-of-house and kitchen employees.
- Set performance goals and provide regular feedback, coaching, and training.
- Schedule shifts and manage staffing levels to meet business demands.
- Foster a positive work environment to motivate and retain staff.
- Ensure high standards of customer service are maintained.
- Address customer complaints and resolve issues in a professional and timely manner.
- Monitor guest feedback and take action to improve service quality and customer satisfaction.
- Manage budgets and ensure cost control across all areas of the business, including food, labor, and overhead.
- Monitor sales and revenue, analyze financial reports, and implement strategies to meet financial goals.
- Handle cash flow and ensure accurate billing and payments.
- Oversee inventory levels and ensure that stock is maintained and replenished.
- Manage relationships with suppliers to ensure timely deliveries and competitive pricing.
- Track and reduce waste to improve profitability.
- Collaborate with marketing teams to promote the restaurant and drive customer traffic.
- Plan and execute marketing campaigns and events, such as discounts, special menus, or holiday promotions.
- Analyze market trends to identify new opportunities for growth.
- Ensure the restaurant complies with all legal and health regulations, including licensing, health codes, and employee rights.
- Maintain records for audits, inspections, and reporting.
- Work with upper management to develop strategies for long-term growth and business success.
- Assist in the development of new policies and procedures to improve operational efficiency.
- Oversee POS (Point of Sale) systems, reservation systems, and other technology to enhance operations.
- Ensure that technology is used effectively for inventory, ordering, and customer management.
- Monitor food quality, presentation, and overall customer dining experience.
- Conduct regular inspections to ensure that high standards are maintained.
- Ensure compliance with the guidelines for Employment Pass holders in the host country, including work permits and legal work conditions.
- Handle any necessary documentation related to the Employment Pass and ensure that the status of the pass remains valid.
This role requires a combination of leadership, organizational, and communication skills to ensure the restaurant's success, employee satisfaction, and customer loyalty.
Tell employers what skills you haveLicensing
Strategic Planning
Budgets
Quality Control
Food Safety
Restaurants
Financial Management
Food Quality
Inventory
Compliance
Customer Management
Supply Chain Management
Customer Satisfaction
Customer Service
Staff Management
Cost Control
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