Survey Experience Officer

1 week ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Open to immediate starters

5-day work week, across Monday to Sunday

8:30 AM to 5:30 PM / 12:30 PM to 9:30 PM

Central area - Clarke Quay

(Yearly renewable)
Opportunity for Renewal Based on Performance & Business Needs

Are you a problem-solver who thrives on providing exceptional service? We're looking for a well-spoken Call Centre Officer If you're skilled in handling customer interactions and passionate about continuous improvement, this.

Key Responsibilities
  • Manage 30-60 incoming calls daily, with mailbox inquiries, ensuring prompt and effective follow-ups.
  • Address escalations and complaints professionally through service recovery calls to deliver positive outcomes.
  • Contribute to raising service standards and quality through feedback and improvements.
What We're Looking For
  • Singaporean, with a minimum qualification of a Diploma or A-Levels.
  • Experience in call centers, direct sales, or customer-facing roles .
  • Strong skills in handling escalations and de-escalating complaints.
  • Proficiency in Microsoft Excel, PowerPoint, Word.
  • Good communication skills to engage with internal and external stakeholders.
What You'll Gain
  • Be part of a performance-driven team.
  • Develop your customer engagement and problem-solving skills.
  • Opportunity to contribute to service improvements.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO's Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Tell employers what skills you have

Negotiation
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Analytical Skills
Customer Experience
Administrative Work
Customer Support
Interpersonal Skills
Critical Thinking
Problem Solving
Reliability
Data Entry
Written Skills
Customer Service
Customer Journeys

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