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Customer Quality Assurance Engineer

1 month ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

  • Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
  • Process field claims in a timely manner for resolution.
  • Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
  • Providing timely engineering insights including failure analysis technical reports and presentation.
  • Analyze product warranty claim and provide modeling on product service life.
  • Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
  • Handles customer visits and factory audits and product inspection.
  • Develop & contribute to building knowledge base of degradation from product to material level.
  • Design tests to detect infant mortality and mid-life product failures.
  • Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.
QUALIFICATIONS
  • Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)
OTHER INFORMATION

REQUIRED SKILLS

  • Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
  • Application experience in managing (large) data modelling would be favorable
  • Excellent practical knowledge and use of Microsoft Office
  • Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
  • Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
  • Communicate effectively through presentation and technical reports.
  • Enjoys rigors of technical reviews with peers & management to drive to business outcome.
Please note that your application will be sent to and reviewed by the direct employer - REC Group
Tell employers what skills you have

Fire Safety
HAZWOPER
Construction
Continuous Improvement
Data Analysis
Behavior Based Safety
ISO
Industrial Safety
Industrial Hygiene
Incident Investigation
Construction Safety
JIRA
Inspection
Java
Hazard Analysis
Occupational Health
Hazard Recognition
Hazardous Materials
Accident Investigation
EHS

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