Guest Experience Lead

3 months ago


Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Roles & Responsibilities

Primary Responsibilities
  • Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
  • Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
  • Initiate and maintain effective communication within the guests and other housekeeping departments.
  • Maintaining a high standard of customer relations/customer service within the Guest Relations department.
Requirements
  • Minimum Diploma in Hospitality
  • Minimum 3 years experience in a similar capacity.
  • Service Oriented.
  • Possess good interpersonal and communication skills.

Tell employers what skills you have

Front Office
Upselling
Microsoft Office
Concierge Services
Property Management
Currency
Housekeeping
Hospitality Management
Opera
Customer Service
Service Excellence
Hospitality
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