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Guest Experience Specialist
2 weeks ago
Responsibilities
- Communications with guests/customers pre, during and postsales
- Be the primary point of contact and build longterm relationships with customers.
- Oversee the development and execution of the customer loyalty program to recognize and reward our customers.
- Track, measure, and report on digital marketing campaigns across all digital channels
- Plan, execute and optimize digital campaigns and initiatives.
- Ensuring product quality and brand experience align with brand standards and guest/customer expectations.
- Keeping track of and analyzing guest/customer journey
- Manage all inbound activities via marketing software.
- Manage and allocate tickets at the correct customer phase.
- Identify guest/customers profiles and gaps in guest/customer journey to update internal stakeholders and teams.
- Measure results and optimize lead nurturing workflows for these segments to convert leads into customers.
- Analyze and generate monthly gap analysis reports and suggest improvements to the stakeholders.
Requirements:
- Marketing, communication, or business degree/relevant qualifications
- Excellent communication and interpersonal skills
- Strong conflict resolution skills
- Prior experience with Hubspot is a plus.
- Selfmotivated, and able to work independently as well as a team player.
Job Types:
Full-time, Permanent
Pay:
$3, $3,200.00 per month
Schedule:
- Monday to Friday
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