Guest Experience Specialist

2 weeks ago


Singapore Match Resources Pte. Ltd. Full time

Responsibilities

  • Communications with guests/customers pre, during and postsales
  • Be the primary point of contact and build longterm relationships with customers.
  • Oversee the development and execution of the customer loyalty program to recognize and reward our customers.
  • Track, measure, and report on digital marketing campaigns across all digital channels
  • Plan, execute and optimize digital campaigns and initiatives.
  • Ensuring product quality and brand experience align with brand standards and guest/customer expectations.
  • Keeping track of and analyzing guest/customer journey
  • Manage all inbound activities via marketing software.
  • Manage and allocate tickets at the correct customer phase.
  • Identify guest/customers profiles and gaps in guest/customer journey to update internal stakeholders and teams.
  • Measure results and optimize lead nurturing workflows for these segments to convert leads into customers.
  • Analyze and generate monthly gap analysis reports and suggest improvements to the stakeholders.

Requirements:

  • Marketing, communication, or business degree/relevant qualifications
years of experience in Marketing, PR, or digital communication

  • Excellent communication and interpersonal skills
  • Strong conflict resolution skills
  • Prior experience with Hubspot is a plus.
  • Selfmotivated, and able to work independently as well as a team player.

Job Types:
Full-time, Permanent

Pay:
$3, $3,200.00 per month

Schedule:

  • Monday to Friday


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