Guest Experience Manager

1 week ago


Singapore RANDSTAD PTE. LIMITED Full time
Role in the Company

Join Our Team as a Restaurant Server

  • Report to the Restaurant Manager for day-to-day operations
  • Show outstanding customer service standards by attending to guests courteously and promptly for a delightful dining experience
  • Prepare the restaurant meticulously for opening with organized tables according to standards
  • Maintain a high level of cleanliness and organization in the front-of-house to create a welcoming atmosphere
  • Welcome all guests warmly to set a positive tone for their dining experience
  • Interact friendly with prospective guests to ensure a welcoming atmosphere for all
  • Have a deep understanding of the menu, including daily specials, to provide informed recommendations and enhance the guest experience
  • Know the menu items and pricing well to promote food sales and upsell offerings
  • Anticipate and fulfill guest needs proactively, delivering prompt and exceptional service
  • Perform quality checks during guests' meals to address any concerns promptly and ensure satisfaction
  • Handle customer inquiries and concerns professionally, aiming to exceed expectations in issue resolution
  • Coordinate efficiently with the kitchen and staff for seamless service flow and timely order delivery
  • Conduct general housekeeping and equipment maintenance duties with precision and attention to detail
  • Follow food hygiene and safety protocols diligently for a clean and safe dining environment
  • Support fellow team members actively to deliver high-quality service and maintain a collaborative team environment
  • Show professionalism and discretion in addressing guest complaints or issues, escalating matters to management while seeking proactive resolutions

Required Skills and Experience

  • Minimum of 3 years of experience in guest relations or related field
  • Good communication and interpersonal skills with proficiency in English
  • Ability to stay composed under pressure, assertive, and adaptable
  • Team player with a customer service-oriented mindset
  • Advantageous to have basic knowledge of cocktails and experience in hotel or fine dining concepts
  • Willingness to work split shifts, weekends, and public holidays
Showcase Your Skills

Assertive
Property Management
Restaurants
Financial Management
Housekeeping
Interpersonal Skills
Exceptional Customer Service
Guest Relations
Attentive
Restaurant Management
Equipment Maintenance
Diplomacy
Decision Making
Cocktails
Service Delivery

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