![Habyt Central Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Intern
4 weeks ago
As a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at one of our Flex properties (Habyt Cantonment or Owen House by Habyt), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.
Your responsibilities will include:
- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests' requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
- Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in the PMS and other IT systems as required
- Ensuring compliance with all SOPs and standards
The skills, attitude, and experience we require are:
- Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
- Independent with exceptional customer service and teamwork skills
- Understand the importance of teamwork as well as individual contributing towards a common goal
- Excellent interpersonal, written, and verbal communication skills
- A willingness to work rotating shifts – Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
Owen House by Habyt Tentative Start Date: 24 June 2024
Habyt Cantonment Tentative Start Date: 12 August 2024
-
Guest Experience Intern
3 months ago
Singapore Habyt Central Pte Ltd Full timeAs a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at one of our Flex properties (Habyt Cantonment or Owen House by Habyt), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction. Your responsibilities will...
-
Guest Experience Intern
4 weeks ago
Singapore Habyt Central Pte Ltd Full timeAs a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at one of our Flex properties (Habyt Cantonment or Owen House by Habyt), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction. Your responsibilities will...
-
Guest Experience
22 hours ago
Singapore Marriott Full timeJob Number Job Category ReservationsLocation The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, SingaporeSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...
-
Guest Experience Expert
4 weeks ago
Singapore Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...
-
Guest Experience Expert
2 months ago
Singapore Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...
-
Guest Experience Supervisor
18 hours ago
Singapore Marriott Full timeJob Number 24115427 Job Category Rooms & Guest Services Operations Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment,...
-
Guest Experience Executive
1 month ago
Singapore Hilton Singapore Orchard Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Experience Executive
4 weeks ago
Singapore Hilton Singapore Orchard Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Experience Executive
4 weeks ago
Singapore Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Experience Executive
1 month ago
Singapore Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Experience Associate
2 weeks ago
Singapore HMLET CENTRAL PTE. LTD. Full timeAbout the jobHabyt is the largest flexible housing company globally, with a mission to provide access to housing anywhere, for everyone. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. Our portfolio has reached 30,000 units in more than 50 cities spread across 3...
-
Guest Experience Specialist
2 weeks ago
Singapore Match Resources Pte. Ltd. Full timeResponsibilities Communications with guests/customers pre, during and postsales Be the primary point of contact and build longterm relationships with customers. Oversee the development and execution of the customer loyalty program to recognize and reward our customers. Track, measure, and report on digital marketing campaigns across all digital channels...
-
Guest Experience Associate
2 weeks ago
Singapore HMLET CENTRAL PTE. LTD. Full time**About the jobHmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost effective and hassle-free accommodation solution. Backed up by Sequoia Capital and Burda Principal Investments, and as part of the Habyt group, we are the coliving operator with the largest global presence. We change the...
-
Guest Experience Ambassador
2 weeks ago
Singapore THE ITALIAN ALLIANCE PTE. LTD. Full timeWe are seeking a highly motivated and enthusiastic Guest Experience Ambassador to join our team. As a Guest Experience Ambassador, you will be the face of our restaurant, providing exceptional customer service and ensuring our guests have an unforgettable dining experience.Responsibilities: Greet guests as they enter the restaurant with a warm welcome and...
-
Guest Experience Lead
2 months ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timePrimary Responsibilities Create memorable experience for guest during special occasions Host and engage the guest while serving food and beverage Ensure guest's food and beverage are served promptly in accordance to their orders Provide suggestion to guest for wine and alcoholic beverage Process the food orders and operating a cash register, replenishment of...
-
Guest Experience Lead
4 weeks ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timePrimary Responsibilities Create memorable experience for guest during special occasions Host and engage the guest while serving food and beverage Ensure guest's food and beverage are served promptly in accordance to their orders Provide suggestion to guest for wine and alcoholic beverage Process the food orders and operating a cash register, replenishment of...
-
Guest Experience Associate
2 weeks ago
Singapore The Italian Alliance Full timeWe are looking for a Guest Experience Associate to provide high-quality service to our guests.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when...
-
Guest Experience Manager
1 month ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...
-
Guest Experience Ambassador
2 weeks ago
Singapore The Italian Alliance Full timeWe are seeking a highly motivated and enthusiastic Guest Experience Ambassador to join our team. As a Guest Experience Ambassador, you will be the face of our restaurant, providing exceptional customer service and ensuring our guests have an unforgettable dining experience.Responsibilities: Greet guests as they enter the restaurant with a warm welcome and...
-
Guest Experience Manager
1 month ago
Singapore SG HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...