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Operations Compliance Lead

1 month ago

Singapore SYNAPXE PTE. LTD. Full time
Roles & Responsibilities

Years of Experience

At least 10-12 years’ experience in IT operations in a data warehouse / analytics environment with knowledge on compliance and/or has experience completing one audit cycle.



Position Summary / Project Description

Operations Compliance Lead is to ensure the IT operations planning and execution meets the service levels agreements and audit compliance requirements.



Role and Responsibilities

He/She will understand the operational process from systems administrations to application management and support. He/She will plan and provide guidance on ensuring that all project, migrations, and support processes are align and compliance with organizations operation and security policy.


He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership while aligning with organizations policy.


He/She will represent the operation team in the management for any audit, compliance or governance forum.


He/She possesses strong leadership and communication abilities and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.



Govern IT processes and policies

• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems.

• Align system administration with overall strategic IT service direction and business needs.

• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives.

• Anticipate internal and/or external business challenges and/or regulatory issue.

• Develop policies, procedures, and controls to ensure system security and compliance.

• Lead the team during audit and/or compliance investigation to ensure all processes are able to meet company policies and governance.

• Be aware of any new policy, governance or guidance required from the organization or government.



Optimise Systems Performance and Continuous Improvement

• Recommend process, product or service improvements, resource optimisation and cost savings initiatives.

• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement

• Optimise / Automate processes to achieve higher efficiency and more sustainable operations

• Evaluate current processes and update for any changes or new direction from the organization



Manage Teams

• Oversee team management including budgets, forecasting, work allocations and staffing

• Develop staff through ongoing coaching, mentoring and career discussions
Define common goals, direction and accountability among staff

• Drive effective performance management practices within department in accordance with company policies and procedures


Requirements / Qualifications

1. Degree in Computer Science, Computer Engineering

2. Minimum 10-12 year working experience in system operations compliance and management areas.

3. At least has experience being audited or familiar with any standards (e.g. ISO, ITSM)

4. Highly-motivated self-starter who will undertake all activities to the highest professional standards

5. Must be cloud certified

6. Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques

7. Experience in managing a team in project implementation or support is a must

8. Certification in IT operation management is preferred

9. Possess prior hands-on experience with technologies such as Informatica, .NET & MS-SQL database, Oracle, BI tool (OBIEE or Tableau) & any messaging technologies

10. Good interpersonal skills with the ability to work with different groups of stakeholders

11. Exposure to hospital information / clinical systems is an added advantage.


Tell employers what skills you have

Tableau
Operations Planning
OBIEE
.NET
Quality Improvement
Informatica
ISO
Investigation
Audit Compliance
IT Operations
Application Management
Team Management
System Administration
Technical Leadership
Performance Management
Audit

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