Data Operations Lead

2 weeks ago


Singapore SYNAPXE PTE. LTD. Full time
Summary

DataOperations Lead for a new large-scale National Healthcare IT System

Roles & Responsibilitiesas Data Operations Lead

Report to the Operations Manager, be responsible for data operations of a new national data repository

Accountable for the fulfilment of the system's roles and responsibilities as one of the HealthierSG data single source of truth

Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls

Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status

Ensure data availability to data consumers, and provide timely communications in cases of disruptions

Respond to enquiries on data qualityand inform the relevant data contributor promptly

Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures

Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure

Ensure compliance to both internal and external SLAs

Manage team's support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality

Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence

Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations

Specific Requirement/Skillsets

Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline

Excellent analytical skills with attention to detail

Experience in Healthcare domain is anadded advantage
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