Front Office Agent
2 months ago
JOB PURPOSE:
Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.
ACCOUNTABILITIES:
1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.
2. Handle all guest requests during their stay.
3. Handle all front desk cashiering duties.
4. Organize and implement guest programs/plans that meet guest needs and interest.
5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.
6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.
KNOWLEDGE / QUALIFICATIONS:
1. Minimum GCE ‘N’ or ‘O’ Level.
2. Minimum 1 year experience in the same capacity.
3. Able to work shifts, including evenings, weekends and public holidays.
SKILLS:
1. Good customer service skills.
2. Good problem-solving skills.
3. Good computer literacy.
Tell employers what skills you have
Customer Service Skills
Front Office
Microsoft Office
Concierge Services
Written English
Property Management
Interpersonal Skills
Opera
Cashiering
Communication Skills
Customer Service
Computer Literacy
Hospitality
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