operations officer french

2 weeks ago


Singapore TALENTOR SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Operations Officer (French Speaking)

We are seeking a detail-oriented and customer-focused Operations Officer to join our team. The ideal candidate must be proficient in French to effectively assist French-speaking clients and stakeholders.

Key Responsibilities:

1. Conduct document scrutiny and collect applications for visa processing.

2. Handle customer and applicant inquiries via email, telephone, and in person.

3. Manage cash and bank transactions (if assigned) with 100% accuracy.

4. Record and maintain all application data with timely and error-free entry into the system.

5. Oversee the logistics and administration of passport delivery to consulates, applicants, and courier services.

6. Ensure compliance with standard operating procedures and manuals, avoiding process deviations.

7. Inform applicants about Value-Added Services (VAS) and facilitate their delivery.

8. Encourage applicants to provide feedback on their experience and services received.

9. Ensure the entire process is completed within the mandated Turnaround Time (TAT).

10. Promote efficient use of natural resources in daily operations.

11. Adhere to the organization's environmental, health, and safety policies.

12. Proficiency in French is required to assist French-speaking applicants and stakeholders effectively.

Targets & Performance Metrics:

1. Productivity: Achieve targets as prescribed in the Team Objective Tracker.

2. Customer Satisfaction (Applicants): Ensure minimal complaints and meet targets in the Team Objective Tracker.

3. Timely & Accurate Data Entry: Ensure 100% accuracy and meet performance targets.

4. Attendance & Punctuality: Avoid late reporting and unauthorized absenteeism.

5. Turnaround Time (TAT) Adherence: Meet required processing times as per the Team Objective Tracker.

6. Completion of WB Projects: Ensure all assigned WB projects are completed on time.

7. Training Programs: Attend all mandatory training sessions scheduled by HR.

8. Internal Process Certifications (OCLs): Score well on all OCL assessments completed.

9. Error Monitoring: Minimize errors, maintain an Error Log, and track improvements.

10. Productivity & VAS Conversion Tracking: Update and monitor the Productivity & VAS Conversion Grid daily.

11. VOC (Voice of Customer):


• Ensure adequate surveys are completed (minimum 5% of application count).


• Meet the VOC target as prescribed in the Team Objective Tracker.

Requirements:


• Education: GCE 'O' Level, 'N' Level, or ITE qualification.


• Experience: At least 12 months of experience, preferably in the Travel, Tourism, or Service industry.


• Languages: Fluent in French and English (spoken and written) to assist French-speaking applicants.


• Skills:


• Strong attention to detail in handling sensitive documents.


• Excellent organizational and problem-solving abilities.


• Ability to work in a fast-paced, high-volume environment.

Contact:

Vijay

+65 93864399

R1768305

Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Microsoft Excel
Strong Attention To Detail
Administrative Work
Administration
Data Entry
Customerfocused
Physically Fit
Compliance
Freight
French
Accurate Data Entry
Administrative Support
Banking
Customer Satisfaction
Team Player
Customer Service
Able To Work Independently
Hospitality

  • Singapore French Chamber of Commerce in Singapore, The Full time

    About the Company:The French Chamber of Commerce in Singapore, The is a non-profit organization that aims to promote economic cooperation between France and Singapore. We provide our members with a platform to connect, share knowledge, and access opportunities.As a Business Development Manager, you will have the opportunity to work closely with French...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONThe main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration.RESPONSIBILITIESTeaching all the subjects of primary (mathematics, French, science, arts etc.) Designing and...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONThe main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration.RESPONSIBILITIESTeaching all the subjects of primary (mathematics, French, science, arts etc.) Designing and...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSION** The main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration. **RESPONSIBILITIES** - Designing and implementing learning or teaching situations based on French programs and standards -...

  • Executive Assistant

    2 weeks ago


    Singapore French Embassy Full time

    **MISSION The Department of Culture, Education and Science of the Embassy of France in Singapore and the Institut français de Singapour are looking for an executive assistant to assist the Counsellor for Culture, Education and Science. **DUTIES - Follow up on the agenda of the Counsellor for Culture, Education and Science (hereinafter Counsellor) such as...


  • Singapore French Chamber of Commerce in Singapore, The Full time

    On behalf of one of its clients, The French Chamber of Commerce is looking for a _**_Sales and Office assistant _**_.The hiring Company, is a France headquartered company, with more than 100 years of expertise in valves and fitting dedicated to hazardous cargoes transportable tanks. The company's branch in Singapore, created in 2014, is distributing the...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    An exciting opportunity to assist the Legal Manager and Data Protection Officer (DPO) with preparing and conducting compliance audits and Trustmark certification was opened at the International French School. Your knowledge and experience will be critical in assessing the compliance of established protocols and procedures as well as in identifying and...


  • Singapore L'angelus pte. ltd. Full time

    L’Angelus group operates in Singapore since 1998 and hold 3 brands in is portfolio.“L’Angelus” our famous smart and casual French brasserie, “Les Bouchons” our well-known French Steak-House and, our new addition, Tapas 24, our Colourful and vibrant Spanish tapas concept, by Michelin star Chef Carles Abellan. We are constantly looking for new...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSION** The main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration. **RESPONSIBILITIES** - Designing and implementing learning or teaching situations based on French programs and standards -...

  • English Teacher

    2 weeks ago


    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONSWe are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand.In addition to teaching the...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **Mission**: The nature of this position is to assist the principal in the management and administrative organization of the high school. Specific missions are entrusted to the Assistant Director and Examination Service in order to ensure the continuity of the service, the articulation of the various projects and actions within the secondary school. The...


  • Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONSWe are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand.In addition to teaching the...


  • Singapore fccsingapore Full time

    On behalf of one of its clients, The French Chamber of Commerce is looking for an **Administrative and Sales Support Executive **to carry out all the administrative tasks necessary for the smooth running of the company. **Main responsibilities**: - Accounting: Process company receipts, sales and purchases invoices, and payments from customers and...

  • Business Analyst

    1 week ago


    Singapore Gravitas Recruitment Group Full time

    Job details - Location - Singapore - Salary - S$6500 - S$9500 per month - Job Type - Contract - Ref - BBBH146569_1710927481 - Working Environment - Hybrid - Posted - 21 minutes ago Job summary **Key Responsibilities**: - Analyse, capture, and assess risk for key business processes and functions - Translate business needs to technical specifications -...

  • Shop Manager

    1 week ago


    Singapore LE PETIT FRENCH BREAKFAST PTE. LTD. Full time

    **Job Opportunity: Shop Manager at Le Petit Croissant We’re excited to announce an opening for a **Shop Manager **at our new outlet located at **338 Changi Road **! **About Us** Le Petit Croissant is a French bakery bringing authentic and freshly baked delights to Singapore. We are looking for a passionate and dedicated individual to deliver an...

  • Deputy Manager

    1 day ago


    Singapore VFS (SINGAPORE) PTE. LTD. Full time

    Purpose of the Role - _To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them _ - _To ensure implementation of new process roll outs or changes- Mandatory Requirement : French Speaking**Areas of Responsibility & brief...


  • Singapore L'angelus pte. ltd. Full time

    L’Angelus group operates in Singapore since 1998 and hold 3 brands in is portfolio.“L’Angelus” our famous smart and casual French brasserie, “Les Bouchons” our well-known French Steak-House and, our new addition, Tapas 24, our Colourful and vibrant Spanish tapas concept, by Michelin star Chef Carles Abellan. We are looking for a Commis Chef for...


  • Singapore French Chamber of Commerce in Singapore, The Full time

    On behalf of one of its clients, the French Chamber of Commerce is looking for a: Customer Support ExecutiveOur client is the leading global manufacturer of inflatable boats for professionals.The Customer Support Executive is a key role within its Singapore office with responsibility for coordinating boat-building projects and the opportunity to develop into...

  • french teacher

    2 weeks ago


    Singapore DULWICH COLLEGE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an outstanding and inspirational French Teacher to join us in August 2025. The ability to offer some Spanish is essential, and IB experience teaching French B or French ab initio would be desirable.Students come first is our guiding pillar. The right candidates will be highly committed team players with the drive,...

  • french teacher

    2 weeks ago


    Singapore DULWICH COLLEGE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an outstanding and inspirational French Teacher to join us in August 2025. The ability to offer some Spanish is essential, and IB experience teaching French B or French ab initio would be desirable.Students come first is our guiding pillar. The right candidates will be highly committed team players with the drive,...