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Experience Centre Executive

2 months ago

Singapore FLOOR XPERT PTE. LTD. Full time
Roles & Responsibilities

The Executive, Experience Center, manage and promote the experience centre to achieve profitability objectives. Solicit new walk-in customers from all possible channels and maintain existing customers' satisfaction level. Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales.

  • Build relationships with each customer that begin with the quality of their welcome when they walk into the showroom and is extended beyond the visit and transaction itself.
  • Identifying the needs of our customers, and to engage with them in offering professional suggestions to make the right flooring choice.
  • Follow up promptly with internal and external customers to provide accurate and timely information, alternatives, and solutions to improve service excellence and resolve issues.
  • Listen to, accept, and act upon customer feedback, basic customer complaints and escalate complex problems to relevant teams on a timely basis.
  • Updating of customer records after each interaction by adding notes to customer records explaining what the interaction entailed and report on trends as necessary.
  • Collecting and analysing customer feedback for preparation of reports.
  • Assist in corporate events and activities.
  • Oversee and achieve organizational common goals while upholding best practices in line with Company mission and values.

Tell employers what skills you have

Microsoft Office
Customer Experience
Interpersonal Skills
Customer Loyalty
Retail Sales
Selling
Attention to Detail
Communication Skills
Corporate Events
Team Player
Customer Service
Service Excellence
Facilities Management
Hospitality
Customer Service Experience

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