Guest Services Officer
5 days ago
JOB SUMMARY
DUTIES AND RESPONSIBILITIES
· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures
· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups
· Work closely with Housekeeping to ensure that special requests are met and follow up accordingly
· Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner
· Utilize the Property Management System to generate Shift and Daily report
· Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly
· Ensure all guests complains are heard and reported to Guest Services Supervisor.
· Work with Supervisors regarding hotel business to keep them in an informed position
· Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs
· Must be ready for new tasks given by Supervisors or Managers
· Must know minimum the basics of Marriott Rewards
· Must be confident to upsell rooms
· Must be customer oriented
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
JOB SPECIFICATIONEducational / Academic Requirements: High School, Diploma or Equivalent College / University degree
Experience : Preferably 1 year experience in similar field
Tell employers what skills you haveFront Office
Property Management
Restaurants
Currency
Housekeeping
Interpersonal Skills
Property
Spa
Opera
Customer Oriented
Team Player
Customer Service
Audit
Hospitality
-
Guest Service Officer
3 weeks ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the guest...
-
Guest Service Officer
5 days ago
Singapore BEVERLY HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...
-
Guest Services Officer
5 days ago
Singapore 8 ON CLAYMORE Full timeRoles & ResponsibilitiesJob HighlightsMeal allowance provided Attractive packages Bonus & AWS provided 5 days Shift WorkJob Description- Responsible for greeting every guest upon arrival- Prepare documents and keys required for registration- Register arriving guests and assign rooms- Process guests' departures, calculate charges and receive payments-...
-
Guest Services Officer
3 weeks ago
Singapore GRAND PARK CITY HALL Full timeRoles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...
-
Guest Service Officer
5 days ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:Work closely with the Residence Manager Provide good customer service and respond efficiently and tactfully to guests' complaints, requests and enquiries Handle cashiering functions and adhere to the residence's Standard Policies & Procedures Maintain good guest relations with in-house guests at all times Project a...
-
Guest Service Officer
5 days ago
Singapore E-PLOYMENT CONSULTANCY Full timeRoles & ResponsibilitiesPerform guests check in or check out according to hotel procedures and service standards. Handles guests' inquiries or complaints promptly while ensuring guest satisfaction. Perform cashiering and updating of guest records. Handles all incoming calls for guests or internal departments. Performs other related tasks.Job...
-
Guest Service Officer
3 weeks ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a full time Guest Service Officer to join Hotel Chancellor@Orchard Pte Ltd.Job DescriptionAttend to all guests' check-in and ensure that all guest details are correctly input into the system. Attend to guests' check-outs including collect payments in compliance with cash handling and credit card processing. Attend...
-
Guest Service Officer
3 weeks ago
Singapore SEAMEO REGIONAL LANGUAGE CENTRE Full timeRoles & ResponsibilitiesJob DescriptionCreate a warm and positive experience for the hotel guests by attending to their needs and requests Generate daily reports to reconcile between guests' bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies Co-ordinate guest room status updates with Housekeeping...
-
Guest Service Officer
3 weeks ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities: Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the...
-
Guest Service Officer
3 weeks ago
Singapore SEAMEO REGIONAL LANGUAGE CENTRE Full timeRoles & ResponsibilitiesJob Description Create a warm and positive experience for the hotel guests by attending to their needs and requests Generate daily reports to reconcile between guests’ bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies Co-ordinate guest room status updates with Housekeeping...
-
Guest Service Officer
3 weeks ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionsCoordinating and attending to all guest service operations and information requests from guests Greet, receive and bid farewell to guests at the front reception counter. Collect payment from guests at the front reception counter before letting them enter the lounge. Assist customers with their internet access...
-
guest relation officer
5 days ago
Singapore EAGLE I SECURITY SERVICES PTE. LTD. Full timeRoles & Responsibilities· Welcome and greet all visitors including tenants and their guests.· Oversee the concierge counter and handles all tenants/residents/guests' inquiries.· Handle complaints and suggestions with professionalism.· Assist in administrative support to management office whenever necessary.· Ensure visitors are signed in and out...
-
Hotel Guest Service Officer
5 days ago
Singapore THE SULTAN HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesBefore submitting your resume, kindly take note to include the following information or it will not be considered:Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.) Relevant experience and references (if available)The Sultan HotelFront Office Guest Service Officer (Full Time)5-day work week,...
-
Guest Services Officer
3 weeks ago
Singapore CONCORDE HOTEL SINGAPORE Full timeRoles & ResponsibilitiesJob DescriptionProvide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests' plans, pre-reservation services, special dietary requests, allergies or other safety...
-
Guest Service Officer
3 weeks ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processesPossess minimum G.C.E. "O" level Candidates with Diploma / Degree in Hospitality /...
-
Guest Services Officer
3 weeks ago
Singapore RB CORP PTE. LTD. Full timeRoles & ResponsibilitiesAt InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded;...
-
Guest Services Officer
3 weeks ago
Singapore CONCORDE HOTEL SINGAPORE Full timeRoles & ResponsibilitiesJob Description Provide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other...
-
Guest Services Officer
3 weeks ago
Singapore RB CORP PTE. LTD. Full timeRoles & ResponsibilitiesAt InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and...
-
Guest Customer Service
5 days ago
Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description:Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.Working Arrangements:Working hour : 8 Hours per shiftShifts : 3 shifts (A – 7am to 3pm), (B – 3pm to 11pm), (C –...
-
Guest Service Officer
3 weeks ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a full time Guest Service Officer to join Hotel Chancellor@Orchard Pte Ltd.Job Description Attend to all guests' check-in and ensure that all guest details are correctly input into the system. Attend to guests' check-outs including collect payments in compliance with cash handling and credit card processing. ...