FOOD SERVICES OPERATIONS MANAGER

4 weeks ago


Singapore 1920 FNB TRADING PTE. LTD. Full time
Roles & Responsibilities

Favorite Singapore cheesecake brand "Quiec" are seeking a highly skilled and experienced F&B Operations Manager to oversee and optimize all aspects of our F&B operations. You will drive operational excellence across our chain of F&B outlets. With a focus on strategic leadership, you will ensure consistency in quality, efficiency, and profitability across multiple locations.

You will be responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances.

Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.

By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.

Responsibilities
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
Requirements and skills
  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded

Tell employers what skills you have

Forecasting
Service Design
Leadership
Able To Multitask
Operational Excellence
Recruiting
FMCG
Channel
Employee Engagement
MS Office
Restaurant Management
Presentation Skills
Customer Service
Service Excellence
Food Service
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