Customer Service Consultant

4 weeks ago


Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Customer Interaction:
    • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
    • Deliver comprehensive solutions while adhering to company policies and protocols.
  • Issue Resolution:
    • Resolve high-stakes customer complaints and conflicts with minimal supervision.
    • Utilize advanced problem-solving techniques to address and preempt potential issues.
  • Record Keeping:
    • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
    • Generate and analyze reports to identify trends and areas for improvement.
  • Product Knowledge:
    • Acquire and apply in-depth knowledge of an extensive range of products and services.
    • Stay ahead of industry trends and continuously update expertise through rigorous training.
  • Process Improvement:
    • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
    • Collaborate with management to refine policies and procedures based on analytical insights.
  • Team Collaboration:
    • Lead and mentor junior team members, fostering a culture of excellence and accountability.
    • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.


Tell employers what skills you have

CRM
Team Collaboration
Customer Experience
Process Improvement
Customer Interaction
Inventory
Healthcare
Accountability
Customer Satisfaction
Customer Service
Customer Services

  • Singapore DESTINY CONSULTANT PTE. LTD. Full time

    Roles & ResponsibilitiesAt DESTINY CONSULTANT PTE. LTD., we are seeking a skilled Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, answering consultation enquiries via phone, email, and text, and building strong relationships with customers and partners.Coordinate and...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Sales Support/Customer Service Executive RoleWe are seeking a highly skilled and experienced Sales Support/Customer Service Executive to join our team at ACHIEVE CAREER CONSULTANT PTE LTD. In this role, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Customer Service: Respond to...

  • Assistant Consultant

    2 weeks ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time

    Roles & ResponsibilitiesProvide customer service and answer consultation enquiry to customers via phone/email/text Coordinate and follow up with customer and partners and maintain strong relationship Processing of consultation orders, payment and preparation of contract & other necessary documents Providing back-end support and coordination with Customer...

  • customer service

    4 weeks ago


    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...


  • Singapore ServiceDott Pte Ltd Full time

    The Customer Service Consultant serves as the main point of contact between the client and the company, acting as the primary liaison for all customer feedback across both business and technical areas. This role is ideal for individuals who can offer a blend of business and technical support, ensuring the ongoing success and continuity of client...


  • Singapore ServiceDott Pte Ltd Full time

    The Customer Service Consultant serves as the main point of contact between the client and the company, acting as the primary liaison for all customer feedback across both business and technical areas. This role is ideal for individuals who can offer a blend of business and technical support, ensuring the ongoing success and continuity of client...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & Responsibilities MNC Industry Leader Permanent Position Proven customer service experience, preferably within Food industryOur client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Coordinator. RESPONSIBILITIES: Responding promptly to customer inquiries ...

  • Customer Service

    4 weeks ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

  • Project Consultant

    4 weeks ago


    Singapore BIPO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesBIPO is looking for a Project Consultant who will be responsible for implementing the HRMS software, covering modules such as Personnel, Leave, Claims, Payroll (Singapore), Attendance, Appraisal, Training, and Recruitment.Responsibilities· Manages and implements multiple HRMS projects (small to medium and large projects)...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & Responsibilities MNC Industry Leader Permanent Position Proven customer service experience, preferably within Food industryOur client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive (B2B).RESPONSIBILITIES: Responding promptly to customer inquiries ...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...

  • Customer Service

    4 weeks ago


    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & Responsibilities MNC Industry Leader Permanent Position Proven customer service experience, preferably within Food industryOur client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service / Sales Support Executive.RESPONSIBILITIES: Responding promptly to customer...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Key Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...


  • Singapore BIOSKIN HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: 5 day work week Basic salary + High Incentive AWS Staff discount, voucher and monthly redeemable treatmentRESPONSIBILITIES: Assist in calling and follow up of daily new Leads (Warm Leads) Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments,...


  • Singapore AGAPE PLUS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility Ensure communication with customers and clients with clear and relevant information Manage customers or client’s feedback and complaints in a professional manner Perform post-case...


  • Singapore CAREERALLY PTE. LTD. Full time

    Roles & Responsibilities Join a leading Hair & Beauty brand! Non - sales role Attractive salary packages + allowances + Commission + perks & benefits (Up to $3,000 per month) Permanent role A supportive and collaborative working environment. Training and career development opportunities 6 off days per month (Weekdays + Weekends) Convenient work...


  • Singapore RMS MARINE & OFFSHORE SERVICE Full time

    ROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...


  • Singapore This Is An IT Support Group Full time

    Key Highlights: Join a leading Hair & Beauty brand! Non-sales role Attractive salary packages + allowances + Commission + perks & benefits (Up to $3,000 per month) Permanent role A supportive and collaborative working environment. Training and career development opportunities 6 off days per month (Weekdays + Weekends) Convenient work locations island wide...