IT Helpdesk
1 month ago
•Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
•Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
•Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
•Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
•Contribute and maintain a knowledge base of frequently asked questions and solutions.
•Vendor coordination for customer onsite support when necessary
•Adhere to data centre routine and security procedures
•Working in a rotating shift schedule to ensure 24x7 coverage
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: andrechua@recruitexpress.com.sg
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
Tell employers what skills you have
Mac
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Ticketing
Customer Support
Administration
Information Technology
Vendor Coordination
Logging
Service Desk
Application Support
Windows
Mobile Devices
Customer Service
Incident Management
Technical Support
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