Customer Service Manager

1 month ago


Singapore XIN JIA FU FOOD PTE. LTD. Full time
Roles & Responsibilities

RESPONSIBILITIES 工作职责:

· Reporting to Operation Manager;

向运营经理报告

· Determine program placement based on factors including profit and program size;

根据利润和项目规模等因素确定项目的人员配置。

· Establish and Enforces customer services department policies and procedures.

建立和执行客户服务部的政策和程序。

· Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews

通过提供客户服务信息和对战略计划和评估的建议来实现客户服务目标

· Prepares and completes actions plans, conducts customer surveys.

准备并完成行动计划,进行客户调查。

· Monitors and analyzes costs and prepares department budget;

监控和分析成本并编制部门预算。

· Reviews, analyzes and prepares weekly sales management reports, reservation grids, status reports, etc;

回顾,分析和准备每周销售管理报告,保留价格,情况报告等。

· Track contracts and sales potential, ensures that inventory is managed properly;

跟踪合同和销售潜力,确保库存得到妥善管理

· Assist sales people in preparation of contracts and program planning documents;

协助销售人员准备合同和计划文件。

· Phone audits to insure program compliance;

电话审计,以确保程序合规性。

· To make sure all customer service personnel place order correctly.

确保所有客户服务人员正确下单。

· To mentor, teach customer service staff to solve those difficult customer complaints.

指导、教导客服人员解决棘手的客户投诉。

.Promote customer service satisfaction to create awareness of the branding.

提升客户服务满意度,以建立品牌意识。

· Ensures adequate training of staff and employee compliance to organization’s policies and practices.

确保对员工进行足够的培训,并确保员工遵守公司的政策与实践。

· Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

给出工作方向,解决问题,准备时间表,设定期限,以确保按时完成工作。


JOB REQUIREMENTS 工作要求:

· Min Diploma (Studied in Business Management will be an advantage) or equivalent.

大专以上学历(工商管理专业优先)或同等学历。

· Minimum 8 years of related working experience.

至少8年或以上相关经验

· Independent as well as a team player

具有独立工作能力和团队合作精神

· Displays initiative with a positive attitude

以积极的态度展现主动性

· Good interpersonal and communication skills

良好的人际关系和沟通能力

· Proficient with Microsoft Office.

熟练使用Microsoft Office

· Good command of both English and Mandarin.

良好的英语和普通话能力。


Tell employers what skills you have

CRM
Coaching
Leadership
Microsoft Office
Customer Loyalty
Inventory
Sales Management
Administration
Compliance
Audits
Communication Skills
Customer Satisfaction
CRM system
Team Player
Customer Service
Customer Services

  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    Duties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...


  • Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesTransport Allowance, Phone Allowance, Performance Bonus, High CommissionJob Responsibilities: Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services. Develop and maintain strong relationships with customers by understanding their needs,...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...

  • CUSTOMER SERVICE

    2 months ago


    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer...


  • Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. Experience in both inbound and outbound travel industry Able to work shift...


  • Singapore AYESHA'S F&B TRADING PTE. LTD. Full time

    Customer Service Manager:Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction...


  • Singapore XPERT EMPLOYMENT PTE. LTD. Full time

    Job Brief: Customer Service ManagerWe are looking for a competent Customer Service Manager to oversee and enhance our customer service operations. You'll be the face of our company and responsible for ensuring our customers have outstanding experiences.The responsibilities of the Customer Service Manager include leading the customer service team, resolving...


  • Singapore BREAK AWAY PTE. LTD. Full time

    Job Brief:Customer Service Manager:We are looking for a competent Customer Service Manager to oversee and enhance our customer service operations. You'll be the face of our company and responsible for ensuring our customers have outstanding experiences.The responsibilities of the Customer Service Manager include leading the customer service team, resolving...


  • Singapore SG OKLAH PTE. LTD. Full time

    A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department's progress and coordinating...


  • Singapore EU HOLIDAYS PTE. LTD. Full time

    As a Customer Service Manager, your main responsibility is to oversee the customer service team and ensure that customers receive excellent service at all times. You will be responsible for handling customer complaints and feedback, training and coaching customer service staff, and implementing processes and procedures to improve customer...


  • Singapore WORLD FASHION LOGISTICS PTE. LTD. Full time

    The Customer Service Manager is responsible for managing overall customer service excellence, developing and reviewing process review and innovation frameworks and implementing customer service process review initiatives. He/She is also responsible for managing overall service quality and customer relationship management resources, including manpower,...


  • Singapore SINGJOB INTERNATIONAL PTE. LTD. Full time

    Roles & Responsibilities1. More than 3 years of work experience in cleaning service company CUSTOMER SERVICE MANAGER or Manager;2. Singapore citizen or Singapore PR is preferred;3. Willing to work in shifts, night shifts, and mobile locations, where the work place is not fixed;4. Cooperate with the company to arrange overtime work, and if the cleaners are...


  • Singapore Thermo Fisher Scientific Full time

    Job DescriptionCAD Customer Service Manager (Order Fulfillment)When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and...


  • Singapore Thermo Fisher Scientific Full time

    Job DescriptionCAD Customer Service Manager (Order Fulfillment)When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and...


  • Singapore Thermo Fisher Scientific Full time

    Job DescriptionCAD Customer Service Manager (Order Fulfillment)When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and...


  • Singapore DIAMOND GLASS ENTERPRISE PTE. LTD. Full time

    _Responsibilities: _ Oversee the customer service operations and ensure a high level of customer satisfaction. Resolve escalated customer complaints or issues, demonstrating empathy, professionalism, and a commitment to finding effective solutions. Develop and implement strategies to improve customer service standards and enhance the overall customer...


  • Singapore ThermoFisher Scientific Full time

    Job DescriptionCAD Customer Service Manager (Order Fulfillment)When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and...


  • Singapore ThermoFisher Scientific Full time

    Job DescriptionCAD Customer Service Manager (Order Fulfillment)When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and...