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Customer Service Executive

1 month ago

Singapore LEARNING POINT KIDS PTE. LTD. Full time
Roles & Responsibilities

Working Arrangement

Location: Parkway Branch

Work Days: Tuesday - Friday (10am - 7pm)

Work Days: Saturday (8am - 6pm)


Job Responsibilities


• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Build rapport and maintain a positive relationship with all customers

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned


Job Requirements


• Minimum Diploma holder

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• Able to travel to other branch if required (relief duty: Thomson Plaza/Century Square/Oasis Terraces)


*Position and remuneration can be negotiated based on the candidate's relevant experience(s).

*We regret to inform that only shortlisted candidates will be contacted.


Tell employers what skills you have

Front Office
Ability to Multitask
Management Skills
Microsoft
Upselling
Written English
Customer Support
Customer Engagement
Supervisory Skills
Customer Driven
Innovation Management
Cashiering
Team Player
Customer Service
Education
Able To Work Independently
People Management

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