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Host / Hostess (Fusion Restaurant)

2 months ago

Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Descriptions

The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team

  • Greets guests, escorts them to tables, and provides menus
  • Manage waiting list as per brand guidelines
  • Offer appropriate seating arrangements
  • Receive and record customers dining reservations
  • Ensure all orders are filled in a timely and accurate manner
  • Maintain clean and organized tables and work area
  • Observe proper grooming and personal hygiene at all times
  • Assist waiters and head waiters when needed
  • Manage event related work including setting up tables of the restaurant
  • Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
  • Handles guest problems and complaints
  • Attend all regular departmental briefings and contribute to an open communication within the assigned team
  • Performs other duties pertinent to this job as assigned.
  • Interacts with customers and shows willingness to serve them with a pleasant attitude
  • Communicate professionally with the supervisor in charge

Job Requirements

  • Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to
  • Good in English
  • Good communications and interpersonal skills
  • Basic computer skills (Recommended to have previous experience in restaurant software)
  • Customer oriented with a positive attitude and smiling face
  • Friendly and approachable
  • Cooperative and self-giving team player
  • Ability and willingness to perform under stress
  • Positive and high energy level
  • A willingness to go the extra mile in ensuring guests' needs are met
  • A huge passion for customer service and hospitality

The job of the Hostess/Host may require:

  • Covering different shifts and working during public holidays
  • Stressful conditions
  • Standing for long hours

Benefits

  • $400 allowance, AWS, medical allowance, annual evaluation, tips, incentive

Working hours

  • 12:00 - 3:00 PM and 6:00 PM - 1:00 AM (transport provided at night)
  • Working Days: 5 days/week

Tell employers what skills you have

Coaching
Leadership
Quality Control
Restaurants
Food Quality
Inventory
Sanitation
Good Communication Skills
Wine
Cashiering
Customer Satisfaction
Team Leader
Team Player
Customer Service
Ability To Learn
Japanese
Hospitality
running restaurants
Customer Service Experience