IT Application Support Analyst

1 month ago

Singapur, Singapore GLENCORE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Glencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading. The Singapore office employs approximately 250 staff working from a single site. We are looking for a skilled IT Application Support Analyst to join our IT Organisation.


The IT Application Support Analyst is a key role that provides the vital link between IT and the business on a daily basis, focused on providing technical and business support for Glencore Oil users. This role will suit a self-motivated, organized individual, analytical and technically-minded, with the ability to identify problems areas and offer solutions. Key attributes include strong communication skills, with the ability to interact with business sponsors at all levels. The successful candidate will be a good all-rounder, with a pragmatic and “can-do” attitude, working with the local and global IT support and development teams to provide excellent levels of service to the business.


KEY RESPONSIBILITIES

  • Provide 1st and 2nd line support for Glencore’s global ETRM applications, supporting front, mid and back office users.
  • Operate as part of a global IT support team.
  • Provide primary link between local and global business users and IT.
  • Identify problem areas, perform analysis and resolve, or escalate if required.
  • Provide system and incident management and control.
  • Support IT development teams to implement business process or system changes.
  • Contribute to development and implementation of software or infrastructure projects.
  • Facilitate integration testing, user acceptance and sign-off of system upgrades or enhancements.
  • Provide user training as necessary.


KEY COMPETENCIES/ SKILL SETS

  • Strong analytical skills and attention to detail.
  • Excellent team player, good working relationships within and across teams, with ability to work independently.
  • Highly motivated and organized, with ability to work quickly and calmly under pressure, and confidence to challenge the status quo.
  • Strong interpersonal, communication (verbal and written), and presentation skills applicable to a wide audience including senior and executive management, and business users.


EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum:

  • Degree holder: Computer Science / Engineering / Mathematics degrees or equivalent, mathematical fluency required.
  • Previous application support experience is mandatory, preferably in commodity trading environment.
  • Knowledge of SQL (Sybase, Oracle and/or MS SQL Server) would be a significant advantage.

Preferred:

  • Coding skills in Python programming or Excel VBA macros.
  • Experience in working on multi-national/multi-site projects.
  • Knowledge on Zema, Triple Point trading systems and SAP Business Objects.


COMPENSATION

Salary will commensurate with qualifications & experience.

We regret to inform that only shortlisted candidates will be notified.


Tell employers what skills you have

Executive Management
Oracle
Ability To Work Independently
Information Technology
Trading Systems
Business Objects
SQL
Application Support
SQL Server
Pressure
Business Process
Python Programming
Excel VBA
Back Office
Incident Management

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