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Call Centre Agent

4 months ago

Singapur, Singapore Pinnacle Credit Services Pte Ltd Full time

Responsibilities:

  • Handle inbound and outbound collection calls in a call centre environment
  • Communicate and explain breakdown of amount payable to customers in detail.
  • Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.
  • Negotiate with customers on repayment amount and payment dates, where applicable.
  • Provide customer service and enhance overall collections efficiency and delinquency rates.
  • Any other ad-hoc duties assigned.

Requirements:

  • Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
  • Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
  • Highly independent, organized team player
  • Entry level with right skill set
  • Friendly and positive attitude
  • Excellent communication skills
  • Must be meticulous and possess sense of urgency
  • Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

  • Highly accessible place of work near MRT, with close proximity to the heart of the city
  • Comprehensive on the job training will be provided


Work Schedule:
This job has the following work schedule:
Rotating shift

Monday - Friday

5 days / week

Benefits & Perks
This job has the following benefits:
Paid sick leave

Training & professional development

Profit sharing

Medical coverage

This job is located in Paya Lebar, Central, Singapore.

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