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Field Engineer

4 months ago

Singapur, Singapore X-TRA COMMUNICATION PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

- Provide maintenance support to our clientele and ensure that SLA commitments and requirements are met;

- Responsible for attending to incident calls and allocation of calls from the Helpdesk Team;

- Provide daily update to Helpdesk Team and adhere to Standard Operating Procedures;

- Diagnose, troubleshoot and resolve issues pertaining to network configurations and other related issues across a broad spectrum of technologies and solutions;

- Administration and maintenance of Network Based Environment or related issues as per client's requirements;

- Provide onsite and remote infrastructure support and configuration, including amongst others, relocation, upgrades or installations;

- Render prompt and timely follow-up to clients to ensure service delivery and client satisfaction;

- Replacement of faulty equipment;

- Update service reports and documentations; and

- Perform any other adhoc assignments as may be assigned.


Requirements:

- Degree in Engineering, Computer Science or a similar field.

- Candidates with Cisco Certified Network Associate (CCNA) certification preferred

- Minimum 1 year experience.

- Previous experience as a field engineer or similar role is an advantage.

- Well-versed in technical aspects of field projects, including equipment.

- Understanding of safety guidelines.

- Attention to detail.

- Outstanding communication skills.

- An analytical mind and strong problem-solving ability.

- Ability to work in week days after office hour, weekends and Public Holidays.


Tell employers what skills you have

Troubleshooting
Hardware
Asset Integrity
Electrical
Administration
Reliability
Compliance
Attention to Detail
Networking
Communication Skills
Customer Satisfaction
Team Player
Commissioning
Service Delivery
Infrastructure Support
Technical Support