Field Service Engineer

3 weeks ago


Singapur, Singapore Avance Consulting Full time

Position Responsibilities

Field Service Engineering will create/execute resources and programs to continuously improve Spectrum Dynamics installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT® and VERITON-CT® .. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.

  • Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications

  • Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.

  • Engage the necessary resources for problem resolution in timely fashion.

  • Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.

  • Support new product introductions and first of kind installations

  • Responsible for status reporting to internal/external customer support teams

  • Participate as a technical resource and or customer advocate as needed

  • Provide technical and support to sales and applications as needed

  • Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes

  • Reports to Director of customer service

Experiences, Knowledge, Skills and Abilities

  • Experience servicing and troubleshooting electrical/electronic equipment

  • 3 years of experience servicing/installing Medical imaging equipment CT & Nuclear preferred

  • Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.

  • Able to work independently

  • Approximately 30 possible air travel

  • Typical service area within 100 miles of metro region

  • Strong sense of customer service with excellent interpersonal skills


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