Call Centre Customer Officer

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Job Title: Call Centre TrainerAt TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Trainer to join our team. As a Call Centre Trainer, you will be responsible for conducting training sessions for new staff on product knowledge, quality audits, and other essential skills.Key Responsibilities:Design and deliver training programs for new...

Responsibilities: Assist Customer Service Manager in managing and driving the outsourced call centre in delivering high quality service to customers. Take ownership of monitoring and managing the call centres performance, ensuring that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met. Validate and provide insights...

Job Title: 6-Month Contract to Permanent Call Centre AssistantJob Summary:Recruit Express Pte Ltd is seeking a highly skilled Call Centre Assistant to join our dynamic team. As a Call Centre Assistant, you will be responsible for handling sales orders, responding to customer and client enquiries/complaints, and providing high service levels to customers and...

Roles & Responsibilities Call Centre / Customer Service Experience Mon - Fri (8.30am - 6pm) CBD (Near to MRT) 6 Months Contract - Subject to Extension or Conversion depending on performanceResponsibilities Attend to enquiries via hotline or other channel eg emails Handle inbound and outbound calls, and sometimes email Proper recording of conversation...

Roles & ResponsibilitiesShift RoleMorning or Afternoon shiftResponsibilities:1.) Interact with internal & external customers to answer customers queries.2.) Maintaining a positive, empathetic, and professional attitude toward customers.3.) Responding promptly to customer inquiries on general and transactional enquiries4.) Communicating with customers through...

Job Title: Healthcare Call Centre AgentWe are seeking a skilled and compassionate Healthcare Call Centre Agent to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Job Summary:The successful candidate will be responsible for delivering exceptional customer service to callers, providing timely and accurate information, and handling administrative tasks with...

Senior Officer, Customer Service, Contact Centre Posting Date: 01-Jun-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Senior Officer, Customer Service, Contact Centre Posting Date: 09-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

Roles & ResponsibilitiesWorking Location: Central, SingaporeWorking Hours: Shift work; required to work on weekends.Contract Duration: 12 months (Renewable)Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).Job Responsibilities: Respond to inquiries primarily via...

Roles & ResponsibilitiesWork Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing:5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend,...

Job Title: Call Centre Quality ExecutiveWe are seeking a highly skilled Call Centre Quality Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Roles and Responsibilities:Handle mailbox survey submissions, feedbacks, and requests from survey respondents in a timely manner.Ensure accurate and detailed case notes are updated in the system after each...

Job Title: Call Centre Quality ExecutiveWe are seeking a highly skilled Call Centre Quality Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Roles and Responsibilities:Handle mailbox survey submissions, feedbacks, and requests from survey respondents in a timely manner.Ensure accurate and detailed case notes are updated in the system after each...

Job DescriptionMon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints,...

JOB SUMMARY Assist Managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Ensuring all GRAs are well trained and to be readily groomed for the next position. JOB DUTIES AND RESPONSIBILITIES Ensure all Standard...

Roles & Responsibilities6-Month Contract to Permanent Call Centre AssistantJoin healthcare business unit as a Call Centre Assistant and be a part of a dynamic team handling both phone calls and order processing. Training will be provided, and if you perform well during the 6-month contract, you could be converted to a permanent role!Position Details:Contract...

Job Title: Call Centre Quality ManagerJob Summary:We are seeking a highly skilled Call Centre Quality Manager to join our team at PERSOLKELLY SINGAPORE PTE. LTD. The successful candidate will be responsible for managing a team to achieve operational objectives, providing strategic plans to synergize mailboxes and escalation management, and driving quality...

Senior Officer, Customer Insights (Workforce Management), Contact Centre Posting Date: 05-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

Mon - Thurs 8:30 a.m. - 6 p.m. Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting...

Job SummaryWe are seeking a detail-oriented Payroll Officer to join our team at Call Lade Enterprises Pte Ltd. As a key member of our HR department, you will be responsible for processing payrolls, collecting and processing timesheets, and ensuring accurate calculations of bonuses and incentives.Key ResponsibilitiesProcess payrolls in a timely and accurate...