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Guest Experience Associate
1 month ago
Job Description:
- To ensure that all guests are welcomed with warmth.
- To engage the guests when they are in queue to recommend our signature dishes and provide required assistance.
- If there are big group of guests, let the guests know of our seating policy when they are in the queue.
- To engage interested mall patrons in our promotions and to try to lead them into the restaurant.
- To build up the outlet regular customer base by obtaining their contact info when they dine in and share with/call them when our company launches new promotions/menus/launches etc.
- To custom-made set menus for guests according to the guests’ requirements.
- Engage with leaving guests to check on their dining experience and if there is anything that needs attention on.
- Maintain the restaurant entrance area cleanliness, including all equipment within.
- To check outlet phone regularly & answer guests enquiries.
- To check reservation status, call customer to confirm reservation.
- Always use walkie talkie to communicate with floor staffs about table arrangements & table availability.
- To constant review & to develop best work practices.
- Assist in other job duties as assigned.
Requirements:
- Diploma Holder and above.
- Minimum 3 years relevant prior experience.
- Understand restaurant work flow.
- Have good chinese food product knowledge.
- A good leader & team player.
- Insist on hygiene standard / safety in the restaurant.
- Supreme organizing skill.
- Character Traits / Values: Welcoming, Humble, Integrity, Teamwork, Empathy.
Tell employers what skills you have
Product Knowledge
Coaching
Mentoring
Customer Service Oriented
Budgets
Property Management
Financial Management
Customer Relationships
Exceptional Customer Service
Restaurant Management
Good Communication Skills
Customer Satisfaction
Team Player
Human Resources
Microsoft Word
Customer Service
Decision Making
Performance Appraisal
Customer Orientation
Hospitality
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