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Desktop Engineer
3 months ago
About the job:
- Provide first level end-user support, including computer troubleshooting, application troubleshooting/installation, basic
- networking issue
- Handling and logging all walk in/send in incident report and follow up outstanding cases
- To support project implementations as and when requested
- Solving user's applications problems such as Office365, messaging, etc
- Problems accessing to network resources
- Training for users on standard applications on one-on-one basis during helpdesk service
- Software upgrade
- Sourcing and installation of new software
- Inventory control on a half-yearly basis
- PC tuning
- Training for users on hardware usage
About you:
- Min Higher Nitec in IT related fields
- Min 1 year End user support experience, Desktop or Technical Service Desk.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.